Justin Velazquez

• Served customers quickly and efficiently and created strategies to prevent delays.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
• Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
• Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
• Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Planned and executed promotions and special events in close collaboration with management.

• Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

• Greeted customers, helped locate merchandise, and suggested suitable options.

• Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service
  
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.

• Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
• Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Participated in training sessions to stay updated on product information and company policies.
• Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
• Assisted with inventory management, ensuring accurate counts and proper storage of products.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
• Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
• Maintained clean and inviting store environment, encouraging longer visits from customers.
• Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
• Promoted store loyalty program to customers, significantly increasing membership enrollment.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.