Justin Velez
McDonough,GA
Summary
A disciplined and results-driven professional with a diverse background in human resources, case management, and administrative support, honed through my service in the United States Army and enhanced by my academic expertise in Psychology and Information Technology. I have a proven ability to manage sensitive case documentation with precision, coordinate complex workflows, and deliver exceptional client service. My military experience cultivated strong organizational and leadership skills, while my education in psychology deepens my understanding of human behavior, making me uniquely equipped to contribute to an environment that values integrity, efficiency, and collaboration. I am passionate about leveraging my background to streamline processes and ensure smooth, impactful operations, aligning with the core mission of providing efficient and fair dispute resolution services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Prologicits
Atlanta, Georgia
07.2023 - 03.2025
- Provided efficient deskside and remote support for applications, including MS Office Suite and proprietary software, ensuring seamless user experiences and resolving technical issues in a timely manner to support operational efficiency.
- Installed and configured desktops, laptops, printers, and peripherals, collaborating with vendors for equipment setup and maintenance, ensuring smooth onboarding for new team members and seamless operational transitions.
- Managed user accounts, conducted password resets, and performed software installations, ensuring secure and effective access to critical systems for all team members.
- Logged and tracked issues through a ticketing system (ServiceNow), providing regular updates to end-users and management, ensuring transparency and keeping stakeholders informed on case status and resolutions.
- Assisted in system maintenance and participated in after-hours support rotations, demonstrating commitment to service excellence and ensuring uninterrupted system functionality during critical periods.
Case Administrative Assistant II
Fulton County Medical Examiner Office
Atlanta, Georgia
03.2020 - 05.2023
- Managed case-related documentation for over 100 death investigations, ensuring that all records were accurately filed and accessible.
- Coordinated with forensic pathologists, law enforcement, and legal teams to ensure smooth and timely processing of cases.
- Provided administrative support to the Medical Examiner’s office, including scheduling appointments, preparing reports, and managing incoming correspondence.
- Conducted data entry for case records, maintaining strict attention to detail and ensuring accuracy in all aspects of case documentation.
- Assisted in the preparation of case files for court hearings and legal proceedings, ensuring all necessary information was included.
- Maintained a high level of confidentiality while handling sensitive information, adhering to legal and ethical standards.
- Trained new staff on administrative procedures and best practices for case management, fostering a collaborative team environment.
Human Resources Specialist (42A)
U.S Army, Fort Bragg North Carolina
Fort Hood, Texas
03.2014 - 10.2020
- Coordinated administrative functions related to military personnel records, ensuring timely and accurate data entry and maintenance.
- Assisted in managing employee files, including processing promotions, reassignments, and separations, in compliance with Army regulations.
- Provided human resources support to over 200 soldiers, addressing administrative inquiries and ensuring proper documentation for each case.
- Collaborated with senior leadership to streamline HR processes, improving response times and reducing paperwork errors by 20%.
- Managed payroll and benefits processing for soldiers, ensuring all records were accurate and timely.
- Conducted interviews and assisted with onboarding for new personnel, ensuring a smooth transition into military service.
- Maintained confidentiality and professionalism in handling sensitive personnel information.
Education
BBA - Business Administration
Georgia State University
Atlanta, GA08-2026
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA05-2023
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2020
Skills
- Case Management
- Client Service & Support
- Attention to Detail
- Organizational & Multitasking Skills
- Confidentiality & Discretion
- Microsoft Office Suite Proficiency
- Process Improvement & Efficiency
- Problem-Solving & Critical Thinking
- Collaboration & Teamwork
- Case Documentation & Reporting
- Technical Proficiency & IT Support
- Time Management
- Communication (Written & Verbal)
- Process Documentation & Compliance
- Conflict Resolution & Negotiation
Languages
Spanish
Full Professional
Certification
- Human Resources Specialist Certification
- Project Management Professional (PMP) – Army's Project Management Training
- Administrative Assistant Certification
- Information Technology Specialist Certification (CompTIA A+, Network+)
- Conflict Resolution & Mediation Training
- Security Clearance (Confidential, Secret, Top Secret)
- Records Management Certification
- Leadership & Management Training
- Legal Clerk or Paralegal Training
Timeline
Information Technology Specialist
Prologicits
07.2023 - 03.2025
Case Administrative Assistant II
Fulton County Medical Examiner Office
03.2020 - 05.2023
Human Resources Specialist (42A)
U.S Army, Fort Bragg North Carolina
03.2014 - 10.2020
BBA - Business Administration
Georgia State University
Bachelor of Arts - Psychology
Georgia State University
Bachelor of Science - Information Technology
Western Governors University