Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin Verdin

Lockport,Louisiana

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Doggett Machinery Services
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Shop Foreman

Doggett Machinery Services
09.2021 - 09.2023
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
  • Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
  • Directed daily operations of team of 5 technicians and shop professionals.

Heavy Equipment Mechanic

Doggett Machinery Services
11.2020 - 09.2021
  • Enhanced equipment performance by conducting thorough inspections and executing comprehensive preventive maintenance tasks.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Improved overall productivity with meticulous attention to detail in servicing and repairing heavy equipment components.
  • Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.

Heavy Equipment Mechanic

Bollinger Shipyards
06.2019 - 10.2020
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
  • Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
  • Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
  • Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.

Field Supervisor

Infinity Energy Services
06.2017 - 05.2019
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.

Field Service Technician

Infinity Energy Services
07.2014 - 05.2017
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Hydraulic Technician/Heavy Equipment Mechanic

Bollinger Shipyards
06.2008 - 07.2014
  • Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
  • Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
  • Reduced downtime with efficient troubleshooting and swift problem resolution for hydraulic systems.
  • Increased customer satisfaction through prompt response time and effective communication of technical issues.

Education

No Degree - Automotive Technology

South Central Louisiana Technical College
Thibodaux, LA
2008

Skills

  • Data Entry
  • Complaint Resolution
  • Report Generation
  • Scheduling
  • Account Updating
  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling
  • Product Sales
  • Conflict Resolution
  • Conflict Mediation
  • Technical Support
  • Brand Representation
  • Customer Service
  • Team Development
  • Service Upselling

Accomplishments

As a Heavy Equipment Technician for Doggett Machinery Services, I completed 9 John Deere Capstones on various John Deere Construction equipment configurations. As a Customer Service Representative I completed several Sales and Product Support training courses.


My goal in every position I have carried in my professional career is to grow and advance. I have always believed staying neutral is falling behind. I strive to move forward and become all I can be. I give 110% day in and day out!

Timeline

Customer Service Representative

Doggett Machinery Services
09.2023 - Current

Shop Foreman

Doggett Machinery Services
09.2021 - 09.2023

Heavy Equipment Mechanic

Doggett Machinery Services
11.2020 - 09.2021

Heavy Equipment Mechanic

Bollinger Shipyards
06.2019 - 10.2020

Field Supervisor

Infinity Energy Services
06.2017 - 05.2019

Field Service Technician

Infinity Energy Services
07.2014 - 05.2017

Hydraulic Technician/Heavy Equipment Mechanic

Bollinger Shipyards
06.2008 - 07.2014

No Degree - Automotive Technology

South Central Louisiana Technical College
Justin Verdin