Justin Vieira
FT. Lauderdale,FL
Summary
Motivated Sales Representative with a track record of success in sourcing and identifying customer needs to provide the best products and solutions. Utilize the telephone and in person selling strategies to develop rapport and open communication. Team player and the ability to remain highly organized while maintaining an urgent yet subtle approach has yielded multiple successes. Core competencies include: Sales, Product Knowledge, Customer Service, Policy Renewal, Cold Calling, Team Building, Account Management, Employee Relations, Contract Negotiation
Overview
13
13
years of professional experience
Work History
Web Chat Sales Agent
Comcast
01.2022 - Current
- Providing superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Presents professional image consistent with company's brand values.
- Adept at building and nurturing relationships with potential clients.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developing, maintaining and utilizing diverse client base.
- Review purchasing for multiple accounts to confirm delivery and serviceability.
Outbound Sales Representative
Comcast
01.2018 - 01.2022
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Attained and exceeded sales targets on monthly basis.
- Built strong client rapport to establish diversified network of connections.
- Overcame objections using friendly, persuasive strategies.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Maintained and expanded relationships to streamline operations and increase sales
Xfinity Residential Sales
Comcast
01.2017 - 01.2018
- Achieved 10 “Leading the Way” quarterly awards for commitment, dedication, and performance
- Maximized connections and personalized the customer experience with the end goal of adding video services to existing customer accounts
- Guided customers to packages with the most value and increased revenue
- Collaborated with colleagues to develop new sales techniques and skills.
Small & Medium Business Sales Rep
CONNECTION
01.2015 - 01.2017
- Developed proposals, contracts, and pricing for targeted accounts
- Coordinated and organized presentations with vendors and prospects to propose new solutions for the company's information technology
- Researched companies to identify individuals as prospective customers
- Managed purchasing process to ensure pricing, products, and delivery deadlines are met
- Worked with vendors including Apple, Cisco, and Microsoft to obtain competitive pricing.
Senior Sales Specialist
DIAMOND WIRELESS
01.2014 - 01.2015
- Provided the ultimate customer experience while exceeding key performance objectives including sales and customer satisfaction
- Identified and implemented accurate customer, billing, technical, and account solutions while complying with all operational policies and procedures.
Receptionist
SUZUKI OF MANCHESTER
01.2013 - 01.2014
- Answered and directed a multi-line phone system for the Sales, Finance, Service, Human Resource, and Management Departments
- Documented and maintained customer and inventory records.
Timeshare Sales Specialist
VACATION PROPERTY RESALES INC.
01.2012 - 01.2013
- Introduced and promoted the 'Buy a Timeshare' brand to obtain interest in a customer’s sale of vacation and timeshare packages over the phone
- Persuaded callers and utilized sales techniques to overcome objections in a polite and enthusiastic manner.
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2012
Skills
- Account Management
- Cold Calling
- Contract Negotiation
- Customer Service
- Employee Relations
- Lead Generation
- Policy Renewal
- Product Demonstrations
- Product Knowledge
- Sales
- Team Building
Timeline
Web Chat Sales Agent
Comcast
01.2022 - Current
Outbound Sales Representative
Comcast
01.2018 - 01.2022
Xfinity Residential Sales
Comcast
01.2017 - 01.2018
Small & Medium Business Sales Rep
CONNECTION
01.2015 - 01.2017
Senior Sales Specialist
DIAMOND WIRELESS
01.2014 - 01.2015
Receptionist
SUZUKI OF MANCHESTER
01.2013 - 01.2014
Timeshare Sales Specialist
VACATION PROPERTY RESALES INC.
01.2012 - 01.2013
High School Diploma -
Londonderry Senior High School