Ashley Hankin
Financial Services
Cape Coral,Florida
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
23
23
years of post-secondary education
3
3
Certifications
Work History
Chat Web Sales Agent
Pro Unlimited Inc.
06.2020 - 01.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
Telesales Agent
BroadPath Healthcare
08.2019 - 05.2020
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Assisted with training and orientation of new employees.
Warranty Administrator
Michiana Chrysler Dodge Jeep Ram
Mishawaka, Indiana
05.2015 - 08.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Evaluated office processes, making suggestions to improve efficiency.
Claims Specialist
Liberty Mutual
Mishawaka, Indiana
02.2013 - 03.2015
- Prepared and updated job description records for all employees across company.
- Improved operations through consistent hard work and dedication.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated, posted and attached information to claim files.
Education
Bachelor of Science - Health Administration
Indiana University South Bend
South Bend, IN 08.2018 - Current
Associate of Applied Science - Medical Coding And Billing
Brown Mackie College - South Bend
South Bend Indiana 01.2013 - 05.2014
High School Diploma -
Clay High School
South Bend, IN 05.2004 - 08.2022
Skills
Product demonstrations
Lead prospecting
Account servicing
Network development
Coaching and mentoring
Mail handling
Excellent multi-tasking ability
Clerical support
Relationship building
Certification
Health Producer
Timeline
Insurance Adjuster
05-2022
Chat Web Sales Agent
Pro Unlimited Inc.
06.2020 - 01.2022
Telesales Agent
BroadPath Healthcare
08.2019 - 05.2020
Health Producer
07-2019
Bachelor of Science - Health Administration
Indiana University South Bend
08.2018 - Current
Warranty Administrator
Michiana Chrysler Dodge Jeep Ram
05.2015 - 08.2019
Claims Specialist
Liberty Mutual
02.2013 - 03.2015
Associate of Applied Science - Medical Coding And Billing
Brown Mackie College - South Bend
01.2013 - 05.2014
Certified Nursing Assistant
05-2012
High School Diploma -
Clay High School
05.2004 - 08.2022