Shaniqua Alexies Newton
Web Sales Associate
Bronx,NY
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Web Sales Advisor
Microsoft
Manhattan, NY
08.2022 - Current
- Developed relationships with clients, achieving success through business consultations
- Proficiently managed customer inquiries through livechat platforms LiveEngage and Zendesk.
- Increased sales and customer satisfaction through personalized servicing.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Customer Advisor
Microsoft
Manhattan, NY
10.2021 - 08.2022
- Host informative and educational events for kids, young adults, and young adults with autism
- Execute inventory counts and supply audits to monitor shrinkage.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
Merchandise Associate
TJ Maxx
Bronx, NY
08.2021 - 10.2021
- Provide a seamless experience at the purchase terminal for customers through a point-of-sales system.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated signage and price tags to reflect current sales.
- Greeted, serviced and thanked all customers.
Sales Associate
Footlocker
Bronx, NY
08.2021 - 10.2021
- Influence decision making of customers by promoting fashionable sneakers to achieve daily store quotas
- Utilize product knowledge to answer questions for customers to allow them to make the most informed decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Wildlife Conservation Society
Bronx, NY
02.2020 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
Waitress
Cipriani Restaurants
Manhattan, NY
05.2019 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Summer Camp Counselor
Summer Youth Employment Program, MMCC
Bronx, NY
07.2019 - 08.2019
- Organized and guided group activities by leading, coaching, and participating with campers.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
Transporter
Throgs Neck Rehabilitation & Nursing Center
Bronx, NY
07.2017 - 09.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Education
Bachelor of Science - Business Administration: Accounting & Business Law, Journalism
Lehman College, City University of New York
Bronx, New York 08.2019 - Current
Skills
Microsoft Office (Excel, Outlook, PowerPoint, Word)
Product demonstrations
Sales experience
Customer Relations
Certification
Technical Support Fundamentals - Google
Timeline
Web Sales Advisor
Microsoft
08.2022 - Current
Technical Support Fundamentals - Google
01-2022
Customer Advisor
Microsoft
10.2021 - 08.2022
Merchandise Associate
TJ Maxx
08.2021 - 10.2021
Sales Associate
Footlocker
08.2021 - 10.2021
Sales Associate
Wildlife Conservation Society
02.2020 - 10.2021
Bachelor of Science - Business Administration: Accounting & Business Law, Journalism
Lehman College, City University of New York
08.2019 - Current
Summer Camp Counselor
Summer Youth Employment Program, MMCC
07.2019 - 08.2019
Waitress
Cipriani Restaurants
05.2019 - 03.2020
Transporter
Throgs Neck Rehabilitation & Nursing Center
07.2017 - 09.2017