justin vigneau
Brattleboro
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
18
18
years of professional experience
2002
2002
years of post-secondary education
Work History
Assistant Manager
Dollar Tree
Brattleboro
10.2022 - 09.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Ensured inventory accuracy through regular stock counts and management.
- Handled customer inquiries and resolved complaints effectively.
- Monitored sales trends to aid in inventory replenishment decisions.
- Collaborated with team members to maintain a clean and organized store environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Cashier
Gougers market &deli
Brattleboro
11.2016 - 10.2022
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register and processed customer transactions efficiently.
- Managed inventory by restocking shelves and organizing products regularly.
- Handled cash, credit, and debit transactions accurately during peak hours.
- Maintained cleanliness and organization of checkout area for a welcoming experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Crew Trainer
Wendys Restaurant
Brattleboro
02.2011 - 07.2022
- Trained new crew members on food safety and customer service standards.
- Supervised daily operations to ensure compliance with company policies.
- Assisted in inventory management and maintained stock levels efficiently.
- Ensured cleanliness and organization of workstations during shifts.
- Facilitated communication between team members to promote a positive environment.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Night Shift Supervisor
Dunkin donuts
Brattleboro
11.2007 - 12.2011
- Supervised night operations to ensure efficient workflow and quality service.
- Trained and mentored staff on procedures and customer service standards.
- Managed inventory levels and restocked supplies as needed during shifts.
- Overseed the night shift operations and ensure safe working environment for all personnel.
Education
State of Vermont
Brattleboro, VermontSkills
- Staff scheduling
- Inventory management
- Customer service
- Sales monitoring
- Employee training
- Conflict resolution
- Performance feedback
- Task delegation
- Effective communication
- Problem solving
- Customer relationship management
- Adaptability and flexibility
- Financial management
- Project management
- Vendor relationship management
- Retail operations
- Verbal and written communication
Timeline
Assistant Manager
Dollar Tree
10.2022 - 09.2025
Cashier
Gougers market &deli
11.2016 - 10.2022
Crew Trainer
Wendys Restaurant
02.2011 - 07.2022
Night Shift Supervisor
Dunkin donuts
11.2007 - 12.2011
State of Vermont