Justin Waddell
Ocala,Florida
Summary
Accomplished Store Manager with a proven track record at Ace Hardware, enhancing customer satisfaction through expert coaching in sales techniques and innovative merchandising. Excelled in inventory and operations management, significantly boosting sales while mentoring staff to foster a culture of excellence and accountability.
Overview
15
15
years of professional experience
Work History
Store Manager
Ace Hardware
07.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
T-Mobile
01.2015 - 07.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Radio Shack Corporation
01.2010 - 01.2015
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Burbank High School
Burbank, CAComputer - MCSE
New Horizons
Ventura, CA01-2020
Skills
- Customer service management
- Inventory management
- Cash management
- Operations management
- Staff management
- Order management
Timeline
Store Manager
Ace Hardware
07.2017 - Current
Store Manager
T-Mobile
01.2015 - 07.2017
Store Manager
Radio Shack Corporation
01.2010 - 01.2015
High School Diploma -
Burbank High School
Computer - MCSE
New Horizons
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