Justin Wallace
Midway,UT
Summary
Dynamic business owner with expertise in operations management, staff supervision, and customer relationship management. Proven ability to enhance workflow efficiency and drive community engagement through effective marketing strategies.
Integrity-driven flooring installer with nearly a decade of high-quality flooring experience and leadership.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Twisted Tree Nursery
Pala, California
07.2020 - Current
- Managed daily operations of a diverse horticulture and nursery supply business.
- Supervised staff to ensure efficient workflow and customer service.
- Coordinated marketing efforts to promote seasonal sales and events.
- Maintained equipment and tools for optimal performance and safety standards.
- Organized community outreach programs to educate on horticulture practices.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Organized events such as trade shows or conferences in order to promote brand awareness.
Flooring Installer
New West Designs
Lake Forest, California
01.2013 - 06.2020
- Installed a variety of flooring materials, including engineered hardwood, laminate, and LVP.
- Specialized in staircase and intricate pattern installation.
- Prepared surfaces by cleaning, leveling, and repairing prior to installation.
- Collaborated with clients to determine flooring preferences and design choices.
- Utilized power tools and hand tools for precise cutting and fitting of materials.
- Ensured safety protocols were followed during all installation processes.
- Maintained inventory of flooring materials and tools for efficient workflow.
- Trained new installers on techniques and company standards for quality work.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Some experience in sanding and refinishing work, as well as some in backsplash and tile work.
Education
Some College (No Degree) - Business
Saddleback College
Mission Viejo, CASkills
- Business management
- Inventory control
- Marketing strategy
- Vendor negotiation
- Staff supervision
- Customer relationship management
- Flooring installation
- Surface preparation
- Staircase installation
- Safety compliance
- Inventory management
- Problem solving
- Quality assurance
- Effective communication
- Training development
Timeline
Owner/Operator
Twisted Tree Nursery
07.2020 - Current
Flooring Installer
New West Designs
01.2013 - 06.2020
Some College (No Degree) - Business
Saddleback College