Justin Watson

• Collaborated with community-based organizations and key stakeholders to address community initiatives.
• Trained members to develop skills, analysis and commitment toward mission.
• Implemented community outreach and engagement plans to reach vulnerable communities.

• Conducted audits on internal controls and developed reports on findings.
• Created and maintained required databases, spreadsheets and tracking mechanisms.
• Streamlined reporting processes by evaluating data sources, compiling data and redesigning output.

• Ask probing questions to determine service needs and accurately input information into electronic systems.
• Maintained knowledge of community services and resources and referred clients to appropriate organizations.
• Maintained strong call control and quickly worked through scripts to address problems.

• Led training to enhance employee knowledge, engagement, and performance.
• Utilized active listening and communication skills to address customer inquiries.
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.

• Developed processes to achieve organizational objectives and improve office efficiency.
• Collected, calculated and reported on data to inform senior management.

• Evaluated and addressed individual client needs and concerns.
• Produced referrals for various community resources, housing and transportation services.
• Managed load of multiple cases on a consistent basis.

Contracted with Nike for EYBL/ GEYBL.

Traveled to Indianapolis, Chicago, & North Augusta.

• Collected, extracted and organized raw data.
• Updated social media profiles to reflect proactive strategies and engage customers.
• Wrote and uploaded quality posts for client's social media page, improving overall traffic.
• Helped generate and compile new leads for potential growth.

• Analyzed and prioritized multiple responsibilities.
• Worked alongside senior team members to learn related job tasks and roles.
• Coordinated plans and specific event needs with internal personnel.