Justin Welch
Santa Clarita
Summary
Dedicated Account Manager known for dynamic client management, issue resolution, and relationship-building skills. Proven history of increasing revenue while bringing in new clients. Have been given multiple awards and recognition for my customer service skills. Experienced background in managing large portfolios while delivering exceptional customer service. Highly skilled at building and maintaining long-term relationships, understanding client needs and implementing tailored financial strategies. Known for fostering customer loyalty, increasing portfolio growth, and delivering results through strategic planning.
Overview
14
14
years of professional experience
Work History
Property Manager
Regency Centers
Los Angeles
11.2024 - 02.2025
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
- Find vendors to service all aspects of the property from security to plumbers.
- Run reports to ensure tenants are paying rent on time. Also work on payment plans if tenants get behind.
- Oversaw all projects from capital expense to general repairs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Monitored cash flow of multiple properties while staying within budget.
- Tenant move-outs and prepping spaces to get them show ready for move-ins.
- Prepared detailed budgets and financial reports for properties.
Account Manager
Lot Management
Los Angeles
01.2023 - 10.2024
- Acted as main point of contact in matters relating to client concerns and needs
- Created comprehensive reports on property maintenance, safety issues, ADA Compliance and presented them to client in daily reports.
- Developed and maintained relationships with property managers and on-site tenants.
- Provided training and guidance for incoming day porters, ambassadors and field supervisors
- Offered proposals and contracts for requested work or provided options for repairs
- Resolved customer/tenant complaints in a timely manner
- Drafted proposals outlining services, costs, and benefits for client.
- Maintained accurate records of all customer interactions in the CRM system
- Out in field 4x a week on sites
Account Manager
AAA Facility Maintenance Services
Santa Clarita
12.2017 - 01.2023
- Account Manager for Regency Centers (2017-2020) then moved to Facilities Management for Comerica Bank and California Bank & Trust (2020-2023)
- Handled incoming requests/complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations
- Scheduled and monitored on-site inspections of facility
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed
- Utilized ZOHO CRM to collect, organize and manage sales data and customer information in conjunction with Microsoft NAV to stay on top of work orders and run open work order reports
- Prioritized and performed routine maintenance to keep facility in excellent shape
- Managed day-to-day activities involving tenants, subcontractors and property management
- Planned, scheduled and coordinated general maintenance or repairs for commercial properties
- Audited various client based portals for one time completion rate
- Received multiple awards for excellent customer service, one of them having a perfect 4.0 rating 100% on time completion order for Q1 2021-Q4 2021
Midwest Regional Territory Manager
Space Maintainers Laboratory
Chatsworth
04.2016 - 11.2017
- Knowledge of all dental appliances including space maintainers, arch development, some orthodontics and specialized in sleep appliances
- Negotiated pricing, terms, and implementation dates
- Developed sales plans designed to achieve revenue targets and business objectives
- 85% was over the phone sales, the other 15% was done through various tradeshows
- Developed solid connections with customers to promote products
- Analyzed potential sales opportunities and call plan
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts
- Grew territory to $85,000 in less than 2 years
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones
- Utilized Maximizer CRM to collect, organize and manage sales data and customer information
Account Manager
AM-Touch Dental
Valencia
05.2011 - 03.2016
- First set up in telemarketing, only lasted 30 days there until I was given my own territory to grow
- Made cold calls to dental offices, sending our information and developing relationships over time, slowly getting their business
- Pitched to new clients by leveraging client base and targeting strategic partnerships
- Renewed existing accounts by cementing trusting relationships with customers
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals based off each client and the products they ordered
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads
- Resolved customer complaints by offering creative solutions and incentives
- Kept up to date on current promotions (from 55+ vendors products we sold) and deals that vendors would be offering and in turn, offer them directly to the doctor and their office
- Utilized Sales Force CRM to collect, organize and manage sales data and customer information
- Worked trade shows, sometimes days at a time, setting up, running the booth, offering trade show deals
- Always made $10k+ everyday in sales during trade shows
- Acted as main point of contact in matters relating to client concerns and needs
Education
High School Diploma -
Canyon High School
Canyon Country, CA, United States06.2006
College of The Canyons
Valencia, CA, United StatesSkills
- CRM Software
- Relationship Building
- Customer Service
- Performance Evaluations
- Account Management
- Business Development
- Opportunities Identification
- Problem Solving
- Acquisition and Retention Strategies
- Verbal and Written Communication
- Report Writing
- Sales Meetings and Orientations
- Teamwork and Collaboration
- Project Management
- Sales Techniques
- Customer Relationships
- Tenant relations
- Vendor management
- Report generation
- Budget management
- Project management
Timeline
Property Manager
Regency Centers
11.2024 - 02.2025
Account Manager
Lot Management
01.2023 - 10.2024
Account Manager
AAA Facility Maintenance Services
12.2017 - 01.2023
Midwest Regional Territory Manager
Space Maintainers Laboratory
04.2016 - 11.2017
Account Manager
AM-Touch Dental
05.2011 - 03.2016
High School Diploma -
Canyon High School
College of The Canyons
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