Justin Wells
Oregon City
Summary
Results-driven operations leader with expertise in inventory management, customer service, and team leadership. Proven ability to implement efficient processes, enhance team performance, and drive business profitability through effective financial management. I am a dynamic professional, skilled in implementing innovative solutions to enhance client satisfaction and streamline operations.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Wells LLC
Oregon City
01.2012 - 06.2025
- Managed daily operations and logistics of Wells LLC, ensuring efficiency in workflow.
- Supervised staff and coordinated training sessions to enhance team performance.
- Developed and implemented streamlined processes for inventory management, improving overall system reliability.
- Oversaw customer service initiatives that enhanced client satisfaction and engagement.
- Conducted regular assessments of operational procedures for continuous improvement.
- Ensured compliance with safety regulations and company policies throughout daily operations.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Vibration Analyst & Lazer Alignment Technician
Preventative Maintenance Concepts
Oregon city
01.2021 - 04.2023
- Analyzed vibration data to diagnose equipment malfunctions and determine necessary maintenance actions.
- Conducted preventive maintenance inspections on various industrial machinery and systems.
- Utilized software tools for collecting data and analyzing trends in vibration readings to enhance reliability.
- Recommended corrective actions following analysis of vibration patterns to improve equipment performance.
- Documented findings in detailed reports for client review and compliance purposes.
- Inspected machines for proper installation and alignment according to manufacturer's specifications.
- Adhered strictly to safety regulations while conducting tests on hazardous machinery parts located inside a production facility.
- Used precision instruments to test performance and verify dimensions.
Processing Supervisor
Securus Payments
Clackamas
01.2011 - 01.2014
- Managed 300+ sales managers and 25 inside sales managers.
- Managed daily processing operations, enhancing workflow efficiency.
- Supervised team members and delegated tasks effectively.
- Developed and implemented processing standards, improving quality assurance.
- Analyzed processing data to identify areas for improvement.
- Trained new employees on processing procedures and safety protocols.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Coordinated with other departments to ensure timely completion of tasks.
- Managed team members responsible for performing various processing tasks.
- Maintained accurate records of all customer orders and transactions.
- Maintained accurate records of all processed transactions and documents.
- Resolved operational, manufacturing and maintenance problems to minimize production delays.
- Identified inefficiencies and proposed solutions to streamline processes.
- Provided technical support during system upgrades or maintenance activities.
- Resolved customer inquiries regarding processing issues in a timely manner.
- Improved overall business process management by executing, measuring and monitoring new systems.
Personal Trainer
Ballys Total Fitness
Wilsonville
01.2009 - 02.2011
- Designed personalized fitness programs based on individual client goals.
- Conducted one-on-one training sessions to improve client performance.
- Educated clients on proper exercise techniques and safety measures.
- Maintained a clean and safe training environment for all members.
- Tracked client progress and modified programs.
- Motivated clients by setting achievable goals and providing positive reinforcement.
- Led group classes to promote community engagement and fitness awareness.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Conducted assessments to evaluate clients' physical condition, including strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Recorded client's performance data to track weight loss and muscle gain progress.
- Educated clients about the benefits of regular exercise and healthy eating habits.
Tire Technician
Americas Tire Co
Clackamas
06.2007 - 12.2009
- Installed and balanced tires on various vehicle types efficiently.
- Utilized tire-changing equipment to deliver prompt and effective service.
- Guided customers in selecting optimal tires to meet specific vehicle needs.
- Inspected tires for damage and wear to ensure safety standards.
- Utilized specialized tools and equipment to perform tire maintenance and repairs effectively.
- Provided basic maintenance services, including air pressure checks and rotations.
- Ensured organized and clean work area to promote safety and efficiency.
- Documented tire service records accurately for customer reference.
- Collaborated with team members to complete daily service goals efficiently.
Education
Bachelor of Science - Exercise Science
Portland State University
Portland, OR06-2009
Associate of Arts - General Studies
Clackamas Community College
Oregon City, OR06-2006
Skills
- Financial management
- Budget development
- Cashflow management
- Inventory management
- Operational efficiency
- Business planning
- Team leadership
- Talent acquisition
- Training and development
- Performance evaluation
- Data analysis
- Problem solving
- Effective communication
- Customer service
Timeline
Vibration Analyst & Lazer Alignment Technician
Preventative Maintenance Concepts
01.2021 - 04.2023
Owner/Operator
Wells LLC
01.2012 - 06.2025
Processing Supervisor
Securus Payments
01.2011 - 01.2014
Personal Trainer
Ballys Total Fitness
01.2009 - 02.2011
Tire Technician
Americas Tire Co
06.2007 - 12.2009
Bachelor of Science - Exercise Science
Portland State University
Associate of Arts - General Studies
Clackamas Community College