Justin Wichman
Lake Worth,FL
Summary
Dynamic People Development Manager with expertise in training program design and implementation. Committed to enhancing employee engagement and performance through strategic alignment and effective coaching.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
People Development Manager
Truly Nolen of America
Greenacres City, Florida
08.2024 - Current
- Developed training programs that improved employee skills and knowledge alignment with organizational goals.
- Collaborated with leadership to align training initiatives with organizational goals.
- Implemented coaching programs that enhanced managerial effectiveness and supported leadership development.
- Evaluated training effectiveness through performance metrics and participant feedback.
- Facilitated workshops to promote collaboration and communication among teams.
- Managed onboarding processes for new employees across multiple departments.
- Coordinated employee engagement activities that strengthened workplace culture and team cohesion.
- Consulted with department heads on recruitment needs and succession planning strategies.
Manager in Training Coordinator
Truly Nolen of America
Greenacres City, Florida
01.2023 - 08.2024
- Coordinated new manager training across all states, ensuring consistent application of company policies and practices.
- Conducted bi-weekly assessments with managers in training to track development and address training needs promptly.
- Developed and implemented comprehensive training program for new employees on company policies and best practices.
- Facilitated smooth transitions by installing new managers at branch locations upon placement.
Branch Manager
Truly Nolen of America
Greenacres City, Florida
08.2015 - 01.2022
- Managed daily operations of branch, ensuring efficient workflow and high service quality.
- Trained and mentored staff on company policies, enhancing customer service standards.
- Developed budgets and financial forecasts to achieve branch profitability goals.
- Developed three internal branch managers, reinforcing leadership pipeline for future growth.
- Conducted performance evaluations, supporting employee development and recognition efforts.
- Resolved customer complaints promptly, maintaining strong relationships and high satisfaction levels.
- Oversaw inventory management, maintaining adequate supply levels and stock accuracy.
- Implemented marketing strategies, increasing brand visibility within local market.
General Manager
Spurs Saloon & Boscos Social Club
Waukesha, Wisconsin
02.2010 - 07.2015
- Managed all facets of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed daily operations to ensure efficient service in a dynamic environment.
- Managed staff schedules to ensure optimal coverage and maintain service standards.
- Implemented training programs to enhance employee skills and improve customer interactions.
- Oversaw inventory management to ensure sufficient supplies for successful events and services.
- Developed and monitored budgets to align expenditures with operational goals.
- Fostered a positive work culture through effective communication and team-building initiatives.
Education
Waukesha County Technical College
Pewaukee, WISkills
- Talent management
- Employee training
- Onboarding processes
- Performance evaluation
- Program development
- LMS Development
- Leadership coaching
Certification
CPCO
Accomplishments
Presidents Club (2)
References
References available upon request.
Timeline
People Development Manager
Truly Nolen of America
08.2024 - Current
Manager in Training Coordinator
Truly Nolen of America
01.2023 - 08.2024
Branch Manager
Truly Nolen of America
08.2015 - 01.2022
General Manager
Spurs Saloon & Boscos Social Club
02.2010 - 07.2015
Waukesha County Technical College