JUSTIN WILDER
Raleigh
Summary
A passionate individual that values working relationships, fostering a culture of trust, and helping others reach their enrichment and developmental goals. With years of experience in the insurance industry, I have excelled in my individual contributor roles as well as my most recent leadership position. I hold active insurance licenses in the following states: NY, NC, VT, SC, WY, FL, DE, NH, RI, LA, KY, TX, NM, CT, OK, GA
Overview
9
9
years of professional experience
Work History
Property Adjuster - Inside
Allstate Insurance
Raleigh, North Carolina, USA
09.2024 - Current
- Escalated claim file handling for complex personal property and additional living expenses
- Communicate empathetically with customers and help them through their claims process in a fast, fair and easy manner
- Collaborate with onsite vendors to identify damages and write content damage estimates
- Coordinate with third party vendors to locate and secure housing for displaced policyholders in a time of need
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Medical Claims Supervisor
Progressive Insurance
Albany, New York, USA
03.2023 - 04.2024
- Coach employees in key job objectives including Accuracy, Efficiency, Teamwork, Customer Experience, and Working Independently.
- Foster a culture of trust and build relationships that create an inclusive environment through team building activities.
- Aid in employee development/career advancement through coaching and enrichment plans.
- Complete monthly QA to ensure alignment throughout the unit.
Coverage Verification Team - New York PIP & PD
Progressive Insurance
Albany, New York, USA
06.2019 - 03.2023
- Complete complex coverage investigations in an accurate and efficient manner.
- Medically manage no fault files through the life of the claim to ensure accuracy.
- Collaborate with the Special Investigations Unit to find solutions for claim resolution.
- Present potential fraudulent claims in weekly calls with management and outside legal counsel.
Multi-Line Claims Adjuster
Progressive Insurance
Albany, New York, USA
01.2019 - 06.2019
- Effectively handled claims for multiple insurance product lines simultaneously
- Exercised proper judgment and decision making to analyze claims exposure, determine proper action and appropriately settle claims.
- Provided excellent customer service throughout and beyond the life of each claim
Claims Generalist Associate
Progressive Insurance
Albany, New York, USA
05.2017 - 01.2019
- Investigated claims of varying complexity and obtained relevant facts to determine coverage and liability.
- Managed workload effectively to meet deadlines while providing excellent customer service.
- Ensured compliance with state laws, regulations, and company policies related to insurance claims.
Education
Associate - Individual Studies
Ulster County Community College
Stone Ridge, New York01.2010
Skills
- Coaching/Development
- Effective Leadership
- Coverage Interpretation
- Efficiency & Accuracy
- Presentations
- Organization/Effective planning
- Project Development/Implementation
- Fraud/Misrepresentation Investigations
- Medical Management/PIP
Accomplishments
- Served on the NY Employee Advisory Board for two consecutive years from 2020-2021
- Maintained multiple state insurance licenses
- Received an Extraordinary grade for the 2022 and 2023 Performance Evaluation with Progressive Insurance
- Achieved a 6.7 Golfer's handicap index for the 2023 season
- Chosen to participate in an Allstate Trial Property Adjuster Collaboration to obtain alignment throughout the unit
- Graduated from the Advanced Development Program at Progressive Insurance in 2023
Timeline
Property Adjuster - Inside
Allstate Insurance
09.2024 - Current
Medical Claims Supervisor
Progressive Insurance
03.2023 - 04.2024
Coverage Verification Team - New York PIP & PD
Progressive Insurance
06.2019 - 03.2023
Multi-Line Claims Adjuster
Progressive Insurance
01.2019 - 06.2019
Claims Generalist Associate
Progressive Insurance
05.2017 - 01.2019
Associate - Individual Studies
Ulster County Community College