Summary
Overview
Work History
Education
Skills
Timeline
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RYAN WOOD

Wellesley,MA

Summary

Motivated individual with experience in 5+ years in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Proficient in Excel, Salesforce, Teams, and Powerpoint



Overview

6
6
years of professional experience

Work History

Inside Property Adjuster

Travelers
12.2022 - Current
  • Examined claim forms, policies and endorsements and client instructions to determine coverages.
  • Settled claims after determining clients coverages, liability and authority levels.
  • Interviewed insured, claimants and witnesses and requested official reports as part of investigations.
  • Presented evidence at legal proceedings and produced reports and other documents as evidence.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Maintained contact with claimants and attorneys to determine treatment status.

Commercial Property and Auto Analyst

Liberty Mutual
06.2021 - 02.2022
  • Conducted in depth investigations for policies and identified third parties using both internal and external resources
  • Compiled data from multiple systems to submit demands while communicating with clients to determine suitable policies
  • Analyzed reports and data while compiling information via excel to assist clients with policies and costs
  • Built and maintained relationships with associates, customers and vendors.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Utilized specialized software to capture and process data.
  • Tracked key metrics and developed spreadsheets and data models.

Senior Recovery Technician

Liberty Mutual
04.2019 - 06.2021
  • Communicated with branch office case managers, policy holders, injured employees, witnesses, claimants and involved parties to gather information regarding a loss
  • Posted resolution strategies in electronic file outlining the course of action to bring the subrogation claim to resolution
  • Sent demands to carriers and at fault parties while recovering money back to the company in amounts of: $1.5 million $1.65 million $2.1 million Years of Claims Management Years of Sales Experience
  • Skills
  • Judgment and Decision Making
  • Complex Problem Solving
  • Critical Thinking

Account Manager

eHealth
06.2017 - 03.2019
  • Developed sales and business strategies to drive revenue
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Proficient with current products/processes in a multi-product industry
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Associate of Arts -

Dean College
Franklin, MA

Skills

  • Order Management
  • Business Negotiation
  • Account Management
  • Time Management
  • Critical Thinking
  • Human Relations Skills
  • Issue Resolution
  • Strategic Planning
  • Business Development

Timeline

Inside Property Adjuster

Travelers
12.2022 - Current

Commercial Property and Auto Analyst

Liberty Mutual
06.2021 - 02.2022

Senior Recovery Technician

Liberty Mutual
04.2019 - 06.2021

Account Manager

eHealth
06.2017 - 03.2019

Associate of Arts -

Dean College

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RYAN WOOD