Justin Wilfong
Indianapolis,IN
Summary
Dynamic Parts Advisor with proven expertise at Tom O'Brien Chrysler Jeep Dodge Ram Indy, excelling in parts identification and inventory management. Recognized for enhancing customer satisfaction through effective team collaboration and problem-solving skills. Mastered parts cataloging software, streamlining order processing and ensuring timely delivery of components.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Tom O'brien Chrysler Jeep Dodge Ram Indy
Indianapolis, IN
04.2025 - Current
- Facilitated identification and sourcing of parts for diverse vehicle models.
- Streamlined inventory management through systematic organization and tracking of stock levels.
- Mastered parts cataloging software to streamline order processing.
- Facilitated collaboration among team members to guarantee timely delivery of components.
Commercial Service Manager
AutoZone
Indianapolis, IN
02.2023 - 04.2025
- Directed daily operations to guarantee exceptional service delivery.
- Oversaw inventory management and ensured product availability through diligent stock monitoring practices.
- Facilitated training and mentorship for team members on effective customer engagement and sales strategies.
- Executed process improvements to optimize service operations and minimize wait times.
- Designed and implemented training materials to enhance onboarding processes for new employees.
- Evaluated customer feedback to uncover trends and spearhead continuous improvement initiatives.
- Facilitated collaboration among cross-functional teams to synchronize service strategies with overarching business objectives.
Inventory Specialist
Geodis
Indianapolis, IN
08.2020 - 02.2023
- Oversaw inventory control processes to maintain precise stock levels and facilitate timely replenishment.
- Executed system enhancements to optimize inventory tracking accuracy within warehouse management systems.
- Executed regular audits to identify discrepancies and enhance inventory reconciliation processes.
- Facilitated training sessions for new team members on inventory management best practices and safety protocols.
- Spearheaded initiatives to enhance storage solutions, significantly reducing retrieval times.
- Facilitated collaboration with cross-functional teams to forecast demand and optimize inventory strategies.
- Established reporting frameworks to enhance visibility into inventory performance metrics for stakeholders.
- Executed data entry tasks with precision and accuracy.
Caravan
Indianapolis, IN
01.2018 - 03.2022
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Collaborated effectively within a team environment to deliver support and guidance.
- Facilitated daily operations by collaborating effectively with team members.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
- Optimized time management strategies to ensure timely completion of all tasks.
- Ensured meticulous attention to detail during assignment completion.
- Exhibited respect, friendliness, and proactive assistance in various situations.
Education
No Degree -
Manual High School
Indianapolis, INSkills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Technical aptitude
- Parts identification
- Returns handling
- Stock control
- Automotive industry
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Forklift operation
- Parts installation
- Operations management
- Training and coaching
- Staff training
- Goal setting
- Inventory management
- Sales training
- Order fulfillment
- Vehicle operations
- Supply orders
- Shipping coordination
- Delivery coordination
- Inventory auditing
- Cycle counting
- Suggestive selling
- Customer education
- Product demonstration
- Vendor relations
- Performance tracking
- Report generation
- Maintenance schedules
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
Timeline
Parts Advisor
Tom O'brien Chrysler Jeep Dodge Ram Indy
04.2025 - Current
Commercial Service Manager
AutoZone
02.2023 - 04.2025
Inventory Specialist
Geodis
08.2020 - 02.2023
Caravan
01.2018 - 03.2022
No Degree -
Manual High School