Technology
Justin Williams
Store Manager
Auburn
Summary
A customer-centric, brand enthusiast, skilled at building an atmosphere of collaboration and performance excellence.
Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and merchandising.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Store Manager
Big 5 Sporting Goods
Kent, WA
07.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Turned one of the least desired stores to visit by supervisors and customers into one of the top talked about stores with the most customer service awards in the district.
Assistant Store Manager
Big 5 Sporting Goods
Renton, WA
01.2020 - Current
- Consistant recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Increased sales revenues by 48% for our last period becoming the number 1 store in the district by creating a top notch team and educating customers about store promotions.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and store recognition.
- Attained expert level of product knowledge, becoming the go-to person for major sales and vendor negotiations.
- Actively checks emails and responds in a timely manner.
Key Holder
Big 5 Sporting Goods
Auburn, WA
06.2018 - 12.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and mentored new employees.
Sales/Cashier
Big 5 Sporting Goods
Auburn, WA
07.2014 - 05.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Bachelor of Arts - Interdisciplinary Visual Arts
University Of Washington
Seattle, WA 09.2016 - 06.2018
Associates in Fine Arts - Fine Arts
Green River College
Auburn, WA 09.2012 - 06.2015
Skills
Team Player
Customer service
Sales and marketing
POS systems operations
Problem solving
Management
Attention to Detail
Phone Calls
Timeline
Store Manager
Big 5 Sporting Goods
07.2021 - Current
Assistant Store Manager
Big 5 Sporting Goods
01.2020 - Current
Key Holder
Big 5 Sporting Goods
06.2018 - 12.2019
Bachelor of Arts - Interdisciplinary Visual Arts
University Of Washington
09.2016 - 06.2018
Sales/Cashier
Big 5 Sporting Goods
07.2014 - 05.2018
Associates in Fine Arts - Fine Arts
Green River College
09.2012 - 06.2015
Interests
Design
Sports
Music
Travel
Accomplishments
- Outstanding Customer Service Award
- Multiple Employee of the Month winner
- Auburn Creative Arts, logo contest winner