Process Assistant
Amazon Fulfillment Center
03.2022 - Current
Hi, I’m
Justin Williams
Process Assistant
Augusta,GA
Summary
Highly efficient Process Assistant well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Amazon Fulfillment CenterAppling, GA
Process Assistant
03.2022 - Current
Job overview
- Created an audit that developed employees and increased productivity by 25%
- Created an associate-focused plan to improve safety metrics by 15% in the department
- Made independent decisions and analyzed statistics to develop projects/plans for department improvement through safety, quality, and productivity.
- Managing over 20 employees at a time while focusing on quality to process more customer orders
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Amazon Fulfillment CenterAugusta, GA
Process Guide
01.2022 - 03.2022
Job overview
- Managed 15+ associates across 4 different areas
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Amazon Fulfillment CenterAppling, GA
Training Ambassador
10.2021 - 03.2022
Job overview
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Worked with operational management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and executed strategies to improve training program performance.
- Selected, developed and delivered classroom and online training materials to meet program needs.
Amazon Fulfillment CenterAppling, GA
Fulfillment Associate
09.2021 - 03.2022
Job overview
- Met and exceeded productivity standards
- 100% quality over month-long periods
- Followed procedures at all times for personal and team safety.
KohlsEvans, GA
Sales Associate
08.2019 - 09.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Augusta University Augusta, GA
Bachelor of Arts
08.2020 - 12.2023
University Overview
- Dean's List [Fall 2022, Spring 2023]
- Awarded Interpersonal Communication Award
- Completed professional development in Management Theory
- Member of Media Production Club
Evans High SchoolEvans, GA
High School Diploma
08.2016 - 05.2020
University Overview
- Member of Beta Club
- Graduated with Honors
- Received Hope Scholarship
Skills
- Operational Efficiency
- Process and Procedure Refinement
- Process Adjustment
- Productivity Standards
- Communications Strategies
- Employee Communications
- Microsoft Office
- Employee Supervision
- Operational Planning
- De-escalating Highly Emotional Situations
Certification
- Certificate of Media Production
- Extraordinary Interpersonal Communication Award 2023
Timeline
Process Guide
Amazon Fulfillment Center
01.2022 - 03.2022
Training Ambassador
Amazon Fulfillment Center
10.2021 - 03.2022
Fulfillment Associate
Amazon Fulfillment Center
09.2021 - 03.2022
Augusta University
Bachelor of Arts
08.2020 - 12.2023
Sales Associate
Kohls
08.2019 - 09.2021
Evans High School
High School Diploma
08.2016 - 05.2020
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