Justin Williams
Rex,GA
Summary
I'm a customer service and safety-oriented professional who enjoys working in a diverse, fast-paced, and team-oriented environment. My experience thus far at Delta Air Lines has given me a great deal of respect and understanding for every aspect of our operation. I am always seeking opportunities to push myself and those around me to achieve success. Consequently, my greatest strength is motivating and inspiring others to work towards a shared objective. My professional goal is to be in a position where I am able to elevate my colleagues by providing them with a safe, productive, and empowering work environment.
Overview
2
2
years of professional experience
Work History
Agent in Charge
Delta Air Lines
Atlanta, GA
04.2023 - Current
- Efficiently supervised lead arrivals and swipes through the use of HubControl.
- Managed the dispatch of support teams to high-priority or larger flights as needed
- Formulated customized approaches to optimize team members' performance
- Successfully mediated disputes among team members
- Streamlined team composition through speedy allocation of existing agents, ensuring smooth transitions
- Maintained constant communication with GC, tower, and OSM's to prevent delays and D40 failures
- Provided leadership and direction to a group of over 70 agents and leads.
- Established and promoted positive team collaborations and networking
- Embodied and showcased the Delta standard through my actions
- Maintained professionalism and confidentiality while communicating with colleagues
- Maintain proper time management and promote it in leads and agents
- Implemented solutions to prevent delays and D40 failures
- Ensured accurate completion and filing of punch discrepancies and schedules.
Cabin Experience Lead
Delta Air Lines
Atlanta, GA
09.2022 - 04.2023
- Encouraged a positive and motivated atmosphere for the team to enhance productivity.
- Managed and resolved team conflicts efficiently
- Skillfully delegated responsibilities based on each agent's unique capabilities and limitations
- Exemplified a commitment to safety by leading through example in adhering to all safety protocols
- Demonstrated accountability by setting and enforcing standards for time management and cleanliness.
- Maintaining a record of on-time gate arrivals and completing assignments diligently
- Successfully completed searches according to established standards.
- Operate Inform Device and ensure accurate swipes to prevent D40 Failures and Delays
- Operate vehicle in compliance with safety guidelines and speed limits.
Cabin Experience Agent
Delta Air Lines
Atlanta, GA
04.2022 - 09.2022
- Lift and carry heavy trash and equipment far distances
- Consistently followed and promoted safety guidelines to minimize risks for both myself and others
- Maintain flight safety by consistently searching planes for any signs of contraband
- Ensured a superior first impression for passengers by consistently providing spotless conditions in key areas such as the main cabin, galley, and lavatories
- Upheld the Delta Brand by adhering to airport's uniform and customer service standards.
Skills
- MS Office Proficiency (PowerPoint, Excel, Word, etc)
- Conflict Resolution
- Maintaining and promoting Integrity in the workplace
- Nurturing Talent and promoting the Delta Standard
- Embracing and promoting diversity among employees
- Prioritizing coverage of critical flights to prevent D40 failures and delays
- Employee Training and Development
- Workplace Safety
Timeline
Agent in Charge
Delta Air Lines
04.2023 - Current
Cabin Experience Lead
Delta Air Lines
09.2022 - 04.2023
Cabin Experience Agent
Delta Air Lines
04.2022 - 09.2022