Justin Williams
Temecula,CA
Summary
- Experienced with golf instruction, event planning, and daily operations. Utilizes leadership and communication skills to manage staff and enhance member experiences. Knowledge of inventory control and customer service, ensuring seamless operations and member satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
1st Assistant
The Havens Country Club
05.2023 - Current
- Drive sales of golf equipment, including clubs, apparel, and accessories, while maintaining detailed sales reports and providing feedback to manufacturers’ representatives on inventory levels and sales trends.
- Oversee daily operations, ensuring seamless service delivery, high standards of facility maintenance, and an exceptional guest experience.
- Manage staff schedules for both golf shop employees and outside services, providing ongoing training to maintain optimal service levels and ensuring the team consistently meets performance expectations.
- Play a key role in planning, organizing, and executing club events and tournaments, including coordinating all aspects of golf competitions using Golf Genius software.
- Foster positive relationships with club members and guests, proactively addressing inquiries and concerns to enhance satisfaction and retention.
- Coordinate and schedule 35+ outside service staff and golf shop employees, ensuring proper coverage and efficient operations during peak hours and events.
- Assist in inventory management, equipment care, and ensure all facilities remain up to club standards.
- Contribute to the growth of the club’s membership base through personalized service and expert golf instruction.
Outside Services
Bear Creek Golf Club
12.2022 - 04.2023
- Provided excellent customer service, ensuring members and guests had a positive experience
- Assisted with the maintenance and preparation of golf carts and equipment
- Supported event setup and breakdown, ensuring smooth operations during tournaments
Outside Services
The Legends Golf Club
07.2022 - 11.2022
- Greeted and assisted guests, providing information about the club and its services
- Maintained cleanliness and readiness of golf carts and equipment
- Ensured the golf course was in optimal condition for play
Account Manager
Frontier Communications
12.2020 - 01.2022
- Managed end-to-end customer service and sales process, guiding customers through service selection, sign-up, and installation.
- Conducted sales calls and in-person consultations to assess customer needs and offer tailored service packages, driving company revenue and customer satisfaction.
- Coordinated with the installation team, scheduling appointments for cable installation while ensuring timely service delivery.
- Provided personalized customer service by addressing inquiries, troubleshooting issues, and offering solutions to enhance customer experience.
- Oversaw a team of 20+ employees, responsible for daily scheduling, task delegation, and maintaining a high standard of performance and customer service.
- Trained and mentored new hires, ensuring they were well-versed in service offerings, company policies, and effective customer service practices.
- Developed strong relationships with customers, leading to high levels of retention and repeat business.
- Collaborated with cross-functional teams to resolve customer issues and improve service delivery.
Education
High School Diploma -
Monte Vista High School
Simi Valley06-2017
Skills
- Strong multitasking
- Proactive problem-solving
- Client relationship building
- Exceptional organization
- File management
- Time management mastery
- Expense reporting
- Critical thinking
- Teamwork and cooperation
Timeline
1st Assistant
The Havens Country Club
05.2023 - Current
Outside Services
Bear Creek Golf Club
12.2022 - 04.2023
Outside Services
The Legends Golf Club
07.2022 - 11.2022
Account Manager
Frontier Communications
12.2020 - 01.2022
High School Diploma -
Monte Vista High School
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