Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Wilson

Cincinnati

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Popeye's Fried Chicken
Cincinnati, OH
01.2023 - 12.2023
  • Assisted customers with inquiries, providing prompt and accurate information about menu items and promotions.
  • Processed customer orders efficiently, ensuring accuracy and satisfaction during peak service times.
  • Resolved customer complaints effectively, enhancing overall dining experience and maintaining brand loyalty.
  • Collaborated with team members to uphold cleanliness standards in dining area and kitchen environment.

Behavioral Health Technician

Genesis Program
Hamilton, OH
01.2022 - 12.2022
  • Documented patient progress and behavioral observations accurately, ensuring compliance with treatment protocols.
  • Monitored patient behavior and provided timely feedback to clinical staff for effective care adjustments.
  • Maintained a safe environment by adhering to safety protocols and crisis intervention techniques.

Property Manager

Riverside Property Management
Cincinnati, OH
01.2019 - 10.2019
  • Executed routine property inspections, identifying maintenance needs and coordinating timely repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Education

GED -

Hamilton City Schools
Hamilton, Ohio
01-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Popeye's Fried Chicken
01.2023 - 12.2023

Behavioral Health Technician

Genesis Program
01.2022 - 12.2022

Property Manager

Riverside Property Management
01.2019 - 10.2019

GED -

Hamilton City Schools