Justin Winquist
Alcester,SD
Summary
Service Advisor with a strong work ethic and exceptional customer service skills at Butler Machinery Company. Proven track record in diagnosing equipment issues and delivering tailored service recommendations, enhancing customer satisfaction. Adept at multitasking and workflow management, ensuring efficient operations and fostering positive client relationships.
Experienced with assessing machine conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
24
24
years of professional experience
Work History
Service Advisor
Butler Machinery Company
04.2023 - Current
- Assisted in diagnosing equipment problems, ensuring accurate service recommendations.
- Maintained detailed records of customer interactions and service history for future reference.
- Communicated effectively with customers regarding service options and pricing structures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Field Service Technician
Butler Machinery Company
08.2005 - 07.2022
- Diagnosed and repaired heavy machinery to ensure optimal performance and customer satisfaction.
- Conducted regular maintenance checks on equipment to prevent breakdowns and reduce downtime.
- Coordinated with customers to schedule service appointments, enhancing service efficiency and client relationships.
- Trained junior technicians on equipment repair processes and safety protocols, improving team competency.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Service Technician
Butler Machinery Company
05.2002 - 08.2005
- Diagnosed and repaired heavy machinery to ensure optimal performance and reliability.
- Conducted routine maintenance and inspections, adhering to safety protocols and standards.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
Education
Diesel Technology
Lake Area Technical Institute
Watertown, SD05-2002
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Workflow management
- Repairs scheduling
- Quality inspection
- Service recommendations
- Price quoting
Timeline
Service Advisor
Butler Machinery Company
04.2023 - Current
Field Service Technician
Butler Machinery Company
08.2005 - 07.2022
Service Technician
Butler Machinery Company
05.2002 - 08.2005
Diesel Technology
Lake Area Technical Institute