Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Justin Wood

W. Springfield,PA

Summary

Dynamic professional with a proven track record at Northwest Bank, excelling in financial performance management and exceptional customer support. Achieved significant sales growth as General Manager at INSPIRE Brands, showcasing effective team leadership and collaborative skills. Adept at developing strategic solutions that enhance client satisfaction and drive branch loyalty.

Overview

14
14
years of professional experience

Work History

Personal Banker

Northwest Bank
Erie, PA
04.2024 - Current
  • Advised customers on various financial products available from the bank.
  • Conducted account openings and closings for clients.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Collaborated with team members to meet branch targets and objectives.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Participated in training sessions regarding new banking products or services.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Created strategic financial solutions to suit individualized client needs.

General Manager

INSPIRE Brands, Arby’s Inc, LLC
Meadville, USA
12.2014 - 04.2024
  • Achieved significant growth in sales performance.
  • Expanded financial performance of Meadville branch, achieving an increase from $1.2 million to $2.2 million in six years.
  • Attained a milestone of $2.7 million in domestic sales by successfully reopening the brand-new MEADVILLE store.
  • Recipient of the prestigious General Manager of the Year award for Pittsburgh/Erie district, 2017.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective customer service and attention.

General MANAGER

Morgan’s Foods, KFC
Erie, PA
04.2011 - 12.2014
  • I had the opportunity to manage turnarounds at multiple locations in Erie.
  • Managed both the Ashtabula, OH, and downtown Erie locations in tandem.
  • Created schedules and monitored payroll to remain within budget.
  • Complied with company policies and health department regulations to prevent and detect food safety violations, and protect the organization from fines and lawsuits.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Manager of a Trucking Company

KST Express
Meadville, PA
  • I was the manager of a trucking company in charge of logistics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality delivery standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Sales Representative

Mobilcom
Meadville, PA
  • Conducted sales activities for an organization with expertise in communications and security systems.

Education

Bachelor of Arts - Management

Mercyhurst University
Erie, PA
06.2000

Some College (No Degree) - Project management, marketing

Penn State University
Erie, PA

Skills

  • Effective team leadership
  • Collaborative interpersonal skills
  • Financial performance management
  • Skilled in integrating practical examples into data interpretation
  • Skilled in talent identification
  • Skilled in talent development
  • Exceptional customer support abilities

Activities

  • I enjoy the outdoors for hunting, fishing and other activities.
  • Also, I enjoy travel and dining out whenever possible.

Timeline

Personal Banker

Northwest Bank
04.2024 - Current

General Manager

INSPIRE Brands, Arby’s Inc, LLC
12.2014 - 04.2024

General MANAGER

Morgan’s Foods, KFC
04.2011 - 12.2014

Manager of a Trucking Company

KST Express

Sales Representative

Mobilcom

Bachelor of Arts - Management

Mercyhurst University

Some College (No Degree) - Project management, marketing

Penn State University

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