Cristina Pinedo

* Opened new accounts for customers, ensuring accurate documentation and compliance with bank policies.

* Provided comprehensive assistance to customers, addressing their banking needs and resolving account-related issues.

* Currently training to support the Branch Manager in daily operations and strategic initiatives.

* Managed cash operations, including ordering and maintaining appropriate currency levels.

* Troubleshot and resolved ATM malfunctions, minimizing customer inconvenience and downtime.

* Provided notary services for customers, ensuring the legal validity of important documents.

* Utilized bilingual proficiency to effectively serve a diverse customer base.

• Advised customers on various financial products available from the bank.
• Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
• Performed daily balancing of cash drawer and reconciled discrepancies when necessary.

• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Delivered prompt service to prioritize customer needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Verified tenant incomes and other information before accepting lease applications.

• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Collected rent and tracked resident payments and information in computer system.

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained new personnel regarding company operations, policies and services.
• Delivered prompt service to prioritize customer needs.

• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with team members to achieve daily goals and meet company objectives.

• Built positive rapport and relationships for high levels of customer satisfaction.
• Interceded between employees during arguments and diffused tense situations.
• Supervised large teams with guidance, support and direction for high-quality customer care.