Justin Yocom
Phoenix,AZ
Summary
Compassionate leader with accomplished background inspiring, motivating and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions. Strategic and committed to fostering culture of responsibility and accountability.
Overview
9
9
years of professional experience
Work History
Project Manager
Kong Builders
09.2024 - Current
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Handled project from start to finish, including inspections of client homes, negotiating project pricing and then selling quotes.
Board Member
Firebird Fund
06.2023 - 08.2024
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Developed and implemented strategies to drive organizational growth and development.
- Assisted with development of organizational budgets and resource allocation plans.
- Worked directly with incoming requests of assistance for emergency funds for employees in need
General Manager
Mountainside Fitness Paradise Valley
02.2022 - 08.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased monthly profit by 5-10% per month
- Collaborated with cross-functional teams to develop innovative solutions.
Assistant General Manager
Mountainside Fitness Paradise Valley
02.2020 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Member Service Representative
Mountainside Fitness Desert Ridge
01.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Warehouse Associate
Arizona Sun Supply
03.2016 - 09.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
Sustainability - Business
Arizona State University
Tempe, AZSkills
- Staff Training
- Vendor Negotiations
- Verbal and Written Communication
- Cross-Functional Team Management
- Employee Scheduling
- Staff Development
- Sales Team Development
- Team Leadership
- Facility Management
- Staff Management
- Inventory Control
- Operations Management
- Sales Promotion
Timeline
Project Manager
Kong Builders
09.2024 - Current
Board Member
Firebird Fund
06.2023 - 08.2024
General Manager
Mountainside Fitness Paradise Valley
02.2022 - 08.2024
Assistant General Manager
Mountainside Fitness Paradise Valley
02.2020 - 01.2022
Member Service Representative
Mountainside Fitness Desert Ridge
01.2019 - 02.2020
Warehouse Associate
Arizona Sun Supply
03.2016 - 09.2018
Sustainability - Business
Arizona State University
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