Justina Beck
Grove City,OH
Summary
Dynamic retail professional with extensive experience at Dollar Tree, excelling in inventory control and customer service. Proven track record in enhancing store performance through effective team leadership and strategic merchandising. Skilled in staff training and development, fostering a positive work environment that drives sales growth and elevates customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Grove City, OH
06.2024 - Current
- Assisted in managing inventory levels, ensuring product availability and reducing stock discrepancies.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented effective merchandising strategies to enhance store presentation and drive sales.
- Coordinated daily store operations, optimizing workflow efficiency and enhancing team performance.
- Monitored cash handling procedures, ensuring accuracy during transactions and maintaining financial integrity.
- Developed schedules to maximize staffing efficiency during peak hours while controlling labor costs.
- Conducted regular audits to ensure compliance with company policies and operational standards.
- Led initiatives to improve customer satisfaction through staff training and enhanced service delivery techniques.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Security Guard
US Security & Associates
Columbus, OH
12.2020 - 06.2024
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify and address potential security risks proactively.
- Responded swiftly to incidents, ensuring effective communication with law enforcement when needed.
- Assisted in training new guards on safety procedures and emergency response protocols.
- Enforced company policies consistently while maintaining a professional demeanor at all times.
- Developed strategies for improving surveillance practices to increase overall site security effectiveness.
- Collaborated with team members to enhance security measures across assigned locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Cashier
Walmart
Grove City, OH
09.2018 - 12.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Collaborated with team members to optimize workflow during peak hours.
- Learned product locations and promotions to assist customers effectively.
- Engaged in ongoing training on customer service best practices and operational procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH06.2017
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Customer relations
- Store organization
- Team building and leadership
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- Staff supervision
- Stock management
- POS systems
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Upselling and cross selling
- Work Planning and Prioritization
- Display setup
- Goals and performance
- Mentoring and coaching
- Relationship building and management
- Sales growth
- Inventory counting
- Flexible schedule
- Motivational techniques
Timeline
Assistant Store Manager
Dollar Tree
06.2024 - Current
Security Guard
US Security & Associates
12.2020 - 06.2024
Cashier
Walmart
09.2018 - 12.2020
High School Diploma -
Franklin Heights High School