Justina Begay
Flagstaff,US
Summary
Working in environments that involve frequent interaction with the general public has strengthened my ability to de-escalate challenging situations. In leadership roles, I have effectively delegated tasks to team members to reduce stress and maintain a good helpful environment. Strong customer service skills allow me to understand situations from different perspectives and respond effectively. The effectiveness I've built in past jobs helps me stay on top of tasks and handle challenges that are given to me.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin’ Quality Brand Group Arizona
Flagstaff, AZ
12.2024 - Current
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Held team members accountable during shift by effectively coaching to improve performance.
- Prepared high-quality beverages following standardized recipes and customer preferences.
Employee
DoubleTree by Hilton
Flagstaff, AZ
08.2024 - 12.2024
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Indian Country Criminal Justice Candidate - Criminal Justice
Northern Arizona University
Flagstaff, AZ, US05.2027
Associate in Arts (A.A.) - General Studies
Coconino Community College
Flagstaff, AZ12.2024
High School Diploma -
Flagstaff High School
Flagstaff, AZ05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
LANGUAGES
Navajo
Native or Bilingual
Timeline
Shift Leader
Dunkin’ Quality Brand Group Arizona
12.2024 - Current
Employee
DoubleTree by Hilton
08.2024 - 12.2024
Associate in Arts (A.A.) - General Studies
Coconino Community College
Indian Country Criminal Justice Candidate - Criminal Justice
Northern Arizona University
High School Diploma -
Flagstaff High School
Availability
Monday-Friday:
-All day availability
Weekends:
-All day availability
Holidays:
-Open availability