Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Royse

Flagstaff,AZ

Summary

Energetic manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Overview

4
4
years of professional experience

Work History

Shift Leader

Walgreens
Flagstaff, AZ
12.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Swing Shift Manager

McDonald's
Globe, AZ
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

General Manager

SUBWAY®Restaurants
Globe, AZ
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Associate Of Business Administration - Business Administration

Eastern Arizona College
Thatcher, AZ

Skills

  • Policy and Procedure Adherence
  • Guest Satisfaction
  • Managing Cash Register
  • Motivational Leadership

Timeline

Shift Leader

Walgreens
12.2020 - Current

Swing Shift Manager

McDonald's

General Manager

SUBWAY®Restaurants

Associate Of Business Administration - Business Administration

Eastern Arizona College
Michelle Royse