Jazaira Escalera-Ferreras
Staten Island
Summary
Dynamic Shift Leader with strong team leadership and conflict resolution skills. Experienced in managing inventory, ensuring compliance, and developing personalized lesson plans. Prepared to leverage expertise to enhance customer satisfaction and operational effectiveness.
Overview
15
15
years of professional experience
Work History
Shift Leader
Walgreen's Pharmacy
New York
03.2011 - Current
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and organized stock for efficient access.
- Assisted customers with prescription inquiries and product recommendations.
- Implemented safety protocols to maintain a clean work environment.
- Collaborated with management to enhance workflow efficiency in pharmacy tasks.
- Resolved customer issues promptly, ensuring a positive shopping experience.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Spanish Tutor
College Of Staten Island
Staten Island
08.2022 - 05.2023
- Developed personalized lesson plans for diverse student needs.
- Facilitated engaging conversation practice in small group settings.
- Assessed student progress through regular quizzes and feedback sessions.
- Provided one-on-one tutoring to strengthen individual skills and confidence.
Education
Science Letter And Society-Education
College of Staten Island
Staten Island, NY12-2024
Minor - Psychology
College of Staten Island
Staten Island, NY12-2024
Minor - Spanish
College of Staten Island
Staten Island, NY05-2023
Health Law And Policy
Hofstra University
Hempstead, NYSkills
- Customer service
- Project management
- Team building
- Lesson planning
- Effective communication
- Conflict resolution
- Research skills
- Bilingual communication
- Customer service management
- Cash handling
- Staff performance reviews
- Decision-making capacity
- Training assistance
- POS system operation
- Policy and procedure enforcement
- Resource management
- Staff education and training
- Complaint resolution
- Shift leadership
- Security procedures adherence
- Creative problem solving
- Daily workflows
- Policy enforcement
- Strategic thinking
- Account management
- Problem-solving
- Staff development
- Customer service focus
Languages
Spanish
Native/ Bilingual
Accomplishments
Cum Laude
Timeline
Spanish Tutor
College Of Staten Island
08.2022 - 05.2023
Shift Leader
Walgreen's Pharmacy
03.2011 - Current
Science Letter And Society-Education
College of Staten Island
Minor - Psychology
College of Staten Island
Minor - Spanish
College of Staten Island
Health Law And Policy
Hofstra University