Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Barista

Justina Hart

Philadelphia,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Overnight Stocker

Giant Food Stores
04.2020 - 08.2021
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier and Crew Member

Jersey Mike's Subs
05.2019 - 08.2021
  • Obtained food orders and food preparation
  • Collect trash, clean food stations, keep store up to par
  • Follow instructions for Sub making
  • Baked goods
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.

Crew Team Member

Dave & Buster's
01.2020 - 06.2020
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Washed, peeled, and cut fruits, vegetables and meats in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cashier and Customer Service

ShopRite
10.2018 - 12.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty also assisted customers with bagging their groceries.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Use of scanning device

Education

Incomplete Associates Degree - Art & Design

Community College of Philadelphia
Philadelphia, PA

High school Diploma - General Studies

Martin Luther King High School
Philadelphia, PA
06.2014

Skills

  • High School Diploma
  • Food service/customer service experience
  • Communication Skills
  • Collaboration Skills
  • Leadership Skills
  • Product knowledge
  • Cash Register Operation
  • Customer Relationship Management
  • Reading Comprehension
  • Sales and Upselling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Don't be afraid to give up the good to go for the great.
John D. Rockefeller

Timeline

Overnight Stocker

Giant Food Stores
04.2020 - 08.2021

Crew Team Member

Dave & Buster's
01.2020 - 06.2020

Cashier and Crew Member

Jersey Mike's Subs
05.2019 - 08.2021

Cashier and Customer Service

ShopRite
10.2018 - 12.2019

Incomplete Associates Degree - Art & Design

Community College of Philadelphia

High school Diploma - General Studies

Martin Luther King High School

Similar Profiles

CREATE PROFILE
Justina Hart