Justina Ojelade
Panama City,FL
Summary
Profile or Objective Highly-organized, resourceful and results-oriented Office Manager with 20 plus years experience within various healthcare settings. Organized simultaneous office functions and direct administrative personnel to meet needs of Providers, Staff and Patients. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
22
22
years of professional experience
Work History
Primary Care Office Supervisor
Ascension-Northside Primary Care
05.2021 - Current
- Liaison between practice physicians and office employees, and between practice and other clinical and administrative areas
- Ensures that staffing is in place to meet demands of provider's work schedules
- Coordinates utilization of float pool associates and maintains associate payroll information
- Completes and reviews office correspondence including invoices/statements, credit cards, petty cash, mileage forms, and reports.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Standardized office structures and processes to promote collaboration and increased performance.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Health Unit Clerk
Ascension
12.2019 - 05.2021
- Performs administrative and clerical duties in support of assigned clinical area (5 Cardiac)
- Trained to perform Patient Observation, for patient safety
Front Office Clerk
Pancare Medical Clinic
06.2019 - 05.2021
- Verification of commercial and managed care insurances
- Schedule and verify appointments for multi-physician and specialty practice
- Perform routine office duties to include answer phone, copy/fax machine
- Responded to inquiries from callers seeking information.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Reviewed and updated customer information in E-Clinical Works
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Credential Coordinator
Bay Medical Center
10.2017 - 07.2019
- Process all healthcare practitioners’ initial credentialing and re-credentialing applications in accordance with Medical Staff
- Bylaws, Rules and Regulations, Joint Commission standards, and
- State and Federal law
- Process all contracted practitioners’ enrollment applications per
- CAQH and Primary Source Verifications
- Clinically Integrated Network policies
- Create and maintain reports on provider recruitment efforts and provider participation to include additions and terminations from the network for submission to the Board of Managers of the Clinically
- Integrated Network.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Administrative Assistant
Bay Medical Center
01.2016 - 10.2017
- Provides confidential secretarial support and composes letters from dictation, verbal direction or from knowledge of policy or procedures
- Provides administrative support to include project preparation and internal/external communications
- Compiles data and prepares and organizes proposals, reports, and charts
- Coordinates and schedules committee, management, department and board meetings and activities
- Records and transcribes minutes of meetings.
Education
No Degree - Medical Assisting
07.2023
Certification - Manager Development
04.2023
Certification - Medical Office Managment
03.1996
High School Diploma -
06.1993
Advanced Business Applications
Skills
- Strategic Planning
- Financial Reporting
- Database Maintenance
- Workflow Optimization
- Job Performance Evaluations
- Service Quality
- Continuous Improvement Process
- Workflow Planning
- Compliance Requirements
- Conflict Management
- Training and Development
- Performance Improvement
- Employee Management
- Staff Supervision
- Customer Service Management
- Organization and Planning
- Leadership and Change Management
Timeline
Primary Care Office Supervisor - Ascension-Northside Primary Care
05.2021 - Current
Health Unit Clerk - Ascension
12.2019 - 05.2021
Front Office Clerk - Pancare Medical Clinic
06.2019 - 05.2021
Credential Coordinator - Bay Medical Center
10.2017 - 07.2019
Administrative Assistant - Bay Medical Center
01.2016 - 10.2017
Weston Career Institute - No Degree, Medical Assisting
Ascension Sacred Heart Medical Group - Certification, Manager Development
Haney Vocational Technical Center - Certification, Medical Office Managment
Bay High School - High School Diploma,
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