Justina Rodriguez
Riverside,CA
Summary
Fully committed to providing the highest possible standards of customer service and support People oriented; enjoy working directly with customers and the general public. Self-starter; can be depended on to complete a task under minimal supervision. Understands and appreciates the importance of a job well done Posses exceptional ability to build productive relationships, resolve complex issues and win customer loyalty. Acknowledged for unwavering commitment to providing exceptional customer service.
Overview
26
26
years of professional experience
Work History
Mental Health Clerk
Kaiser Permanente
Fontana, CA
04.2023 - 09.2025
- Managed patient scheduling and appointments to optimize clinic operations.
- Processed medical records and documentation with attention to confidentiality and compliance.
- Coordinated communication between healthcare providers and patients for efficient care delivery.
- Streamlined patient intake processes, enhancing overall workflow efficiency in the department.
- Managed sensitive patient information securely while following HIPAA regulations.
Customer Service Representative
Kaiser Permanente
Fontana, CA
02.2020 - 04.2023
- Scheduled appointments for patients, verified availability, and ensured accurate booking.
- Communicated with patients to confirm appointments, provide information, and address inquiries.
- Maintained accurate patient information, updated databases, and verified demographics.
- Provided excellent customer service to patients, addressing their concerns and ensuring a positive experience.
- Assisted with other clerical duties, such as answering phones
- Referred members to other departments or specialists as needed.
- Ensured smooth and efficient patient flow within the clinic.
- Assisted in resolving problems related to medical record numbers or other scheduling issues.
- Adhered to established policies and procedures for appointment scheduling and patient care.
- Ensured compliance with relevant regulations, such as HIPAA.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
Customer Service Representative
Faneuil
Irvine, CA
03.2019 - 02.2020
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Follow establishes trouble shooting guide to assist callers with installation or provide solution to service request
- Informs clients by explaining procedures; answering questions; providing information.
- Organized and detailed note taking.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in product trainings.
Business Operations Manager
Old Navy
Corona, CA
11.2014 - 11.2018
- Made schedule for employees
- Did weekly payroll
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greet customers and ascertain what each customer wants or needs.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Compute sales prices, total purchases and receive and process cash or credit payment.
Classified Substitute
Alvord Unified School District
Riverside, CA
08.2008 - 06.2017
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Answered and quickly redirected phone calls
Customer Service Representative
Verizon Wireless
Irvine, CA
09.1999 - 04.2001
- Customer Service/call center Performed inbound and outbound communication via multi-line telephone system.
- Provided superior customer service to wireless telephone subscribers
- Assisted customers with billing issues Sold subscribers additional features and equipment Provided technical support to customers
- Updated subscriber cellular connectivity issues.
- Experienced in a call center environment with over 200 hundred service representatives.
Education
High School Diploma -
Norwalk High School
Norwalk, CA01-1986
Skills
- 40 WPM typing speed
- Certified in 10-key
- Professional phone etiquette
- Pleasant demeanor
- Excellent communication skills
- Appointment setting
- Customer service-oriented
- Multi-line phone proficiency
- Flexible
- Accurate and detailed
- Works well under pressure
- Mental health awareness
- Patient confidentiality
- Verbal communication
- Appointment scheduling
- Medical Terminology
Accomplishments
Completed Medical Terminology course
Timeline
Mental Health Clerk
Kaiser Permanente
04.2023 - 09.2025
Customer Service Representative
Kaiser Permanente
02.2020 - 04.2023
Customer Service Representative
Faneuil
03.2019 - 02.2020
Business Operations Manager
Old Navy
11.2014 - 11.2018
Classified Substitute
Alvord Unified School District
08.2008 - 06.2017
Customer Service Representative
Verizon Wireless
09.1999 - 04.2001
High School Diploma -
Norwalk High School