Justina Simons
Atlanta,GA
Summary
Skilled Appointment Coordinator with a background in administrative support and inquiry handling. Expertise in utilizing scheduling software to optimize appointment workflows and enhance customer satisfaction. Demonstrated success in developing efficient procedures that improve operational effectiveness.
Overview
9
9
years of professional experience
Work History
Appointment Coordinator - Leasing Agent
VOI Property Management
Atlanta, GA
05.2023 - Current
- Scheduled appointments for property showings and tenant meetings.
- Developed procedures for handling inquiries and appointment confirmations.
- Managed a high volume of incoming requests while maintaining quality customer service.
Sales Associate
Mattress Firm
Atlanta, GA
08.2022 - 02.2023
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product knowledge on various mattress types and brands.
- Responded to customer inquiries and resolved issues promptly.
Appointment Setter
Columbia Auto Center
Columbia, SC
01.2020 - 06.2022
- Scheduled appointments for customers seeking vehicle services and repairs.
- Utilized scheduling software to manage and optimize appointment calendars.
- Coordinated with service technicians to ensure timely availability of vehicles.
Personal Assistant to the Owner
All About U Spa
Columbia, SC
06.2018 - 02.2021
- Assisted in marketing initiatives to promote spa services.
- Handled customer inquiries and resolved issues promptly.
- Provided administrative support such as preparing letters, memos, faxes.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
Retention Specialist
Spectrum
Columbia, SC
10.2016 - 07.2018
- Educated customers on available services to enhance their experience and loyalty.
- Utilized CRM tools to track interactions and follow up with customers effectively.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
CSP - Receptionist
H&R Block
Columbia, SC
01.2017 - 04.2017
- Managed incoming calls, scheduling appointments, and addressing client inquiries.
- Organized and maintained office files, ensuring easy access to documents.
- Provided administrative support by processing client payments and invoices.
Education
High School Diploma -
W.J Keenan High School
Columbia, SC05.2016
Some College (No Degree) - General Studies
Midlands Technical College
West Columbia, SCSkills
- Appointment scheduling
- Scheduling software
- Customer relationship management
- Administrative support
- Inquiry handling
- Sales techniques
- CRM software
- Financial services scheduling
- Recordkeeping proficiency
References
References available upon request.
Timeline
Appointment Coordinator - Leasing Agent
VOI Property Management
05.2023 - Current
Sales Associate
Mattress Firm
08.2022 - 02.2023
Appointment Setter
Columbia Auto Center
01.2020 - 06.2022
Personal Assistant to the Owner
All About U Spa
06.2018 - 02.2021
CSP - Receptionist
H&R Block
01.2017 - 04.2017
Retention Specialist
Spectrum
10.2016 - 07.2018
High School Diploma -
W.J Keenan High School
Some College (No Degree) - General Studies
Midlands Technical College