Goal-oriented manager with distinguished experience in Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
PROJECT MANAGER/SALES MANAGER
RED BEARD CONCRETE
07.2020 - 05.2022
Managed multiple commercial and residential concrete projects, ordering all materials for jobs, managed scheduling for multiple crews and sub-contractors
Assisted in daily operations, contract review, P&L projected profits per job, daily and monthly overhead cost analysis and estimating
Performed all sales calls for private and residential sales, increased sales and profit.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Closed lucrative sales deals using strong negotiation and persuasion skills.
SALES MANAGER
Alan Webb Nissan
07.2019 - 07.2020
Lead a sales force by training & motivating salespersons to move product, set goals, maximize gross profit, and close car deals
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Compiled and analyzed data to determine approaches to improve sales and performance.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Assist in the Finance Department’s daily operations
Provide customer service by meeting / greeting customers and working with unsatisfied customers to resolve issues
Develop business marketing structure that maximizes advertising budget to yield maximum ROI, exceed new and used vehicle sales targets while incorporating finance products, maintenance products, and accessories, leading to complete customer satisfaction
Ensure dealership passes all OEM brand compliant assessments such as: Building and Signage, Sales Personnel Knowledge, Certified Pre-Owned Pricing and Warranty, and Business Development Center Sales and Services Processes
GENERAL SALES MANAGER
Carr Buick, GMC, Cadillac
10.2016 - 07.2019
Develop business marketing structure that maximizes advertising budget to yield maximum ROI, exceed new and used vehicle sales targets while incorporating finance products, maintenance products, and accessories, leading to complete customer satisfaction
Work with Dealerships Local Marketing Associations (LMA) to plan group effort marketing for OEM designated DMA
Strategically monitor and analyze trends to stay ahead of market changes for new and used vehicle model trends helping to maintain inventory of in-demand vehicles
Ensure dealership passes all OEM brand compliant assessments such as: Building and Signage, Sales Personnel Knowledge, Certified Pre-Owned Pricing and Warranty, and Business Development Center Sales and Services Processes
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
NEW CAR SALES MANAGER
Carr Buick, GMC, Cadillac
07.2013 - 10.2016
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Assist in the Finance Department’s daily operations
Provide customer service by meeting / greeting customers and working with unsatisfied customers to resolve issues
Daily
Log floor traffic and various closing percentages to access where improvement may be made.
FINANCE MANAGER
Carr Buick, GMC, Cadillac
06.2011 - 07.2013
Provide assistance to customers looking to finance their selected vehicle, by offering the best terms and conditions possible to suit their budgets, and by suggesting accessories and warranties that may further enhance their vehicle ownership experience
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Developed and maintained relationships with customers, lenders and other third parties.
Explained very technical financial information to applicants in easy to understand language.
Assisted customers with completing loan applications and other paperwork.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Negotiated loan terms and conditions with customers to secure best deal.
Processed loan applications and monitored progress from start to finish.
Executing loan requirements for both prime and non-prime lenders
Consistently ranked in the top 3% of sales in the auto group by selling back end products and warranties.
SALES PROFESSIONAL
Carr Buick, Gmc, Cadillac
03.2009 - 06.2011
Lead the sales force in procedures involving selection, presentation, demonstration, price negotiation and sale completion of new and used vehicle, while maintaining top sales goals each month
Developed successful sales strategies to maximize customer satisfaction and profit.
Located merchandise across various stores to address customer needs.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Developed strong rapport with customers and created positive impression of business.
Answered telephone and email inquiries from potential customers.
Prepared purchased vehicles and completed final delivery checks.
In charge of many management tasks such as ordering cars and arranging dealer trades
Adept at driving vehicles of all types, taking part in test drives and appraising trade-ins.
MAINTAINTENCE TECHNICIAN
APC CONSTRUCTION, La Center
01.2008 - 01.2009
Managed shop and concrete finishing equipment for multi-project commercial/industrial concrete contractor
Maintained and repaired all equipment including vehicles, various small engines and power tools
Inventoried equipment and tools
Purchased and delivered materials and equipment for multiple job types.
Education
New Generation Christian High School
Skills
Managing Subcontractors
Risk Mitigation
National Account Management
Status Meetings
Project Coordination
Customer Support
Recruiting and Hiring
Profit and Loss Analysis
Customer Loyalty
Prospecting Skills
Sales Expertise
B to B Sales
Team Oversight
Meeting Deadlines
Sales Strategy Development
Time Management
Product Knowledge
Professional Relationships
Analytical Problem Solver
CRM Software
Persuasive Negotiations
Bid Reviewing
Sales Presentation
Coaching and Mentoring
Verbal and Written Communication
Accomplished Manager
Project Management
Client Rapport-Building
Sales and Marketing
Microsoft Office Suite Expertise
Managing Multiple Projects
Workforce Scheduling
Restoration Projects
Job Bidding
Timely Project Completion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.