Justin C. White, V
Katy,TX
Summary
Self-motivated professional with 4 years success in sales, driving customer satisfaction and navigating dynamic team environments to achieve organizational goals. Proven ability to identify and resolve customer issues, build long-term relationships and create meaningful partnerships. Effective communicator possessing common sense and willingness to diagnose problems and creatively implement solutions.
Overview
4
4
years of professional experience
Work History
Starter/Marshall
Meadowbrook Farms Golf Club
Katy, TX
04.2023 - Current
- Very similar work experience as my previous job at River Oaks Country Club, consisting of coordinating with Pro-Staff for day-to-day operations and maintaining the tee sheet and pace of play.
- Managed the Outside Services to maintain a steady flow of Golfers coming in and out of the course.
- Addressed Tee Time, and Pace of Play issues to patron satisfaction, escalating more critical problems to management.
- Did Consistent Marshall loops to maintain a steady Pace of Play, and check on the safety of golfers out on the course.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Attended all offered trainings to build customer service and Hospitality skills.
Outside Service Manager
River Oaks Country Club
Houston, TX
10.2022 - 03.2023
- Coordinated the day-to-day operations with carts, range and bag room
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Interacted with fifty to 150 plus guests per day with friendly, patient manner to deliver positive, fun experience.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Provided physical assistance to visitors getting onto and off of rides.
- Assisted patrons with unloading and loading Golf Bags.
- Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
- Attended all offered trainings to build customer service and Hospitality skills.
Account Manager and Lead Crime Scene Technician
Bio-One Houston South
Houston, TX
06.2020 - 08.2022
- As the first account manager hired for the company, continually beat quarterly performance, exceeded annual target and grew revenue over 15%
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Diagnose crime scenes to understand their specific requirements to determine and calculate bids.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Lead marketing efforts throughout the Houston area including but not limited to property management companies, apartment complexes, trade shows, etc.
- Lead operations and logistics to ensure the correct number, and qualified technicians necessary for each specific crime scene.
- Ran oversight to ensure that the crime scene cleanup was decontaminated to perfection, and if need be would “suit up” and join technicians in mitigating the scene.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
Ready Marketing Group
Account Manager
Houston, TX
02.2020 - 06.2020
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Overhauled fundraising processes and managed fundraising efforts to gain ongoing support and donors for target accounts
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Successfully built relationships with existing targeted accounts maintaining 95% retention rate
- Built deep relationships with clients to understand their specific needs and upsell to satisfy those needs
Sales Intern
Arthur J Gallagher
Houston, TX
06.2016 - 08.2016
- Very similar work experience as my previous internship at Arthur J Gallagher.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Developed opportunities for new sales through prospecting challenges.
- Finished runner up in Regional Sales Competition.
Sales Intern
Arthur J Gallagher
Houston, TX
06.2015 - 08.2015
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Gained a high-level perspective of consulting industry
- Developed personal skills while participating in a team sales atmosphere
- Finished third in Regional Sales Competition
Education
Bachelor of Science - Business Administration
Stephen F. Austin State University
Nacogdoches, TX05.2019
Skills
- Equipment maintenance
- Sales
- Outside Services
- Resource distribution
- Customer service expertise
- Issue resolution
- Operations monitoring
- Policy compliance
- Conflict resolution
- Critical thinking
- Communication
- Working collaboratively
- Decision-making
- Teamwork and Collaboration
Affiliations
Houston LIvestock Show & Rodeo
- Committeeman, Breeders Greeters
Alzheimer's Association
- Volunteer, Judy Fund
Timeline
Starter/Marshall
Meadowbrook Farms Golf Club
04.2023 - Current
Outside Service Manager
River Oaks Country Club
10.2022 - 03.2023
Account Manager and Lead Crime Scene Technician
Bio-One Houston South
06.2020 - 08.2022
Ready Marketing Group
Account Manager
02.2020 - 06.2020
Sales Intern
Arthur J Gallagher
06.2016 - 08.2016
Sales Intern
Arthur J Gallagher
06.2015 - 08.2015
Bachelor of Science - Business Administration
Stephen F. Austin State University
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