Justine Almada
Daytona Beach
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
7
7
years of professional experience
Work History
Lead Teller
Wells Fargo
09.2021 - Current
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Introduced customers to other bank team members to help meet financial needs.
Teller
Wells Fargo
08.2017 - Current
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Pine Ridge Highschool
Deltona06-2012
Skills
- Commercial servicing
- 150 kph
- Transaction review
- Fraud monitoring
- Rapid 10-key data entry
- Goal oriented
- knowledge in microsoft office
- 8 years of financial customer service
Timeline
Lead Teller
Wells Fargo
09.2021 - Current
Teller
Wells Fargo
08.2017 - Current
High School Diploma -
Pine Ridge Highschool
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