Justine Bontrager
Waco,TX
Summary
I am a hard-working self-starter who works well in team environments. I am detail-oriented, a quick learner, and determined to achieve quality results. Whenever I have a lack of experience, I compensate with my tenacity to find solutions.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Head of Coffee
JD's Cafe
Waco, Texas
10.2024 - 09.2025
- Managed daily coffee operations and staff scheduling for efficient cafe workflow.
- Placed orders for all milks, teas, concentrates, and any other needed products for specialty coffee and tea beverages.
- Practiced regular coffee quality control, testing, cupping, and refining latte art.
- Delegated tasks to baristas, servers, and hosting staff.
- Oversaw inventory management, ensuring quality and proper quantity of all supplies for café offerings.
- Resolved customer complaints and concerns.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained and mentored baristas on coffee preparation techniques, coffee culture, and customer service.
- Supervised opening and closing shifts.
Lead Server
JD's Cafe
Waco, Texas
05.2025 - 09.2025
Cashier/Food Service Handler
Papa's Homemade Ice Cream
Albany, Oregon
06.2018 - 07.2024
- Manually processed cash and card payments from every customer.
- Prepared homemade ice cream using old-fashioned ice cream machinery.
- Operated antique tractors; driving, powering on ice cream machine attachment, loading onto/unloading from trailer.
- Ensured customer satisfaction and that each customer received the correct order and felt welcomed.
Smoothie Barista
Banyan Tree Cafe
Kailua-Kona, Hawaii
09.2023 - 12.2023
- Prepared fresh smoothies, frappes, Italian sodas, and other blended beverages.
- Collaborated with team members to ensure quick service during busy periods at the cafe.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Worked directly with every customer, ensuring satisfaction and quality service.
Host
Applebee's
Albany, Oregon
06.2022 - 09.2022
- Greeted and welcomed guests upon arrival.
- Maintained overall cleanliness of dining room and bathrooms.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
SOW Diploma - Worship Studies
University of The Nations
Kailua-Kona, HI07-2024
DTS Diploma - International Missions
Youth With A Mission (YWAM)
Kailua-Kona, HI03-2024
High School Diploma -
Santiam Christian High School
Adair Village, OR06-2023
Night School
Antioch Discipleship School
Waco, TXSkills
- Attention to detail
- Leadership
- Customer care and engagement
- Problem solving
- Flexibility
- Teachable
- Driven
- Effective communication
- Relationship building
- Team motivation and encouragement
- Adaptability under pressure
- Multitasking
- Barista expertise
- Operational efficiency
- Inventory management
- POS system operation
- Order placement
- Conflict resolution
- Task delegation
- Team supervision
Certification
Texas Food Handler Certification
Languages
American Sign Language
Limited
Affiliations
Intern at Antioch Community Church
Timeline
Lead Server
JD's Cafe
05.2025 - 09.2025
Head of Coffee
JD's Cafe
10.2024 - 09.2025
Smoothie Barista
Banyan Tree Cafe
09.2023 - 12.2023
Host
Applebee's
06.2022 - 09.2022
Cashier/Food Service Handler
Papa's Homemade Ice Cream
06.2018 - 07.2024
SOW Diploma - Worship Studies
University of The Nations
DTS Diploma - International Missions
Youth With A Mission (YWAM)
High School Diploma -
Santiam Christian High School
Night School
Antioch Discipleship School