Justine Catlett
Atlanta,GA
Summary
Results-oriented and adaptable Marketing major with a background in customer-centric roles. Experienced in customer service as a Front Desk Agent at Country Inn and Suites and Cashier at Walmart, showcasing excellent communication skills and problem-solving abilities. Skilled at meeting time-sensitive deadlines as demonstrated in the role of a Package Handler at UPS. Proven team player, collaborating effectively to achieve desired outcomes. Currently pursuing a major in Marketing, seeking a summer internship to apply and further develop marketing skills in a dynamic professional environment. Eager to leverage hands-on experience and academic background to contribute to innovative marketing strategies and initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Country Inn & Suites By Radisson
05.2023 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Package Handler
UPS
06.2022 - 05.2023
- Improved package handling efficiency by following proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Cashier
Walmart
02.2021 - 08.2022
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed.
Education
Bachelor of Business Administration - Marketing
Georgia State University
Atlanta, GA05.2025
Skills
- Proficient in Microsoft Office Suite
- Problem-Solving
- Time Management
- Oral and Written Communications
- Multitasking
Accomplishments
I served as the Varsity Team Captain for my high school track team during my junior and senior years.
Certification
Excel Essential Training (Office 365/Microsoft 365)
Timeline
Front Desk Agent
Country Inn & Suites By Radisson
05.2023 - 08.2023
Package Handler
UPS
06.2022 - 05.2023
Cashier
Walmart
02.2021 - 08.2022
Bachelor of Business Administration - Marketing
Georgia State University
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