Justine Granahan
Peoria,IL
Summary
Enthusiastic Sales professional with expertise in communication and negotiating driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Specialist
Peoria Area Convention and Visitors Bureau
2022.05 - Current
- Professional correspondence with hotels, venues, and account contacts
- Work with clients, hospitality partners, and Director of Sales throughout every step of the sales process to ensure the successful execution of an event in Peoria
- Document all sales activities in CRM software, as well as utilize software for reporting and partner communications
- Provide quality services to clients upon their arrival to Peoria
Sales Assistant
Peoria Area Convention And Visitors Bureau
2021.10 - 2022.05
- Assisted Sales Team with prospecting new clients, trade show preparation, client gift assembly and delivery, CRM uploading, and proposal and contract review
- Professional correspondence with hotels, venues, and account contacts
Sales Intern
Peoria Area Convention And Visitors Bureau
2021.02 - 2021.10
- Assisted Sales Team with proposal and contract review, CRM uploading, professional sales bid packet creation, client servicing needs, client gift bags assembly and delivery, event housing, trade show preparation, and prospecting for sporting and convention business
- Professional correspondence with hotels, venues, and account contacts
Program Assistant
CIEE Palma
2022.07 - 2022.08
- Worked closely with the High School Study Abroad team in Palma to support staff and students with field trips, cultural activities, and health and safety for the duration of their trip
- Assisted students with errands requiring a guide to the city, including medical visits
- Assisted the office staff with creating itineraries, student life guides, media, payroll, and general errands, including the purchase and distribution of items to students
Restaurant Support Administrator
Portillo’s Hot Dogs
2020.01 - 2021.01
- Trained to count down cash registers and safe, order supplies for store, and help lead other crew members in addition to all existing crew member responsibilities
Crew Member
Portillo's Hot Dogs
2017.10 - 2020.01
- Cooked and prepared food, made drinks on the kitchen line; distributed food at all stations
- Worked as a cashier at all cashier stations
- Trained new employees and cross-trained employees on new stations
Administrative Intern
Hotel Caballero
2020.02 - 2020.06
- Assisted General Manager in filing and organizing supplier and employee paperwork, including creating contracts and filing invoices in the computer and paper filing systems
- Ordered food and supplies for the restaurant and bar
- After COVID-19 shut down the hotel, internship continued remotely by creating presentations detailing ideas for how to run the administrative office more smoothly, improving public image and outreach, and legal suggestions for reopening the hotel.
Education
Bachelor of Arts - Hospitality Management, Spanish, International Studies
Bradley University
Peoria, IL05.2022
Skills
- CRM and CMS Software
- Daily Workflows
- Prospecting Skills
- Proposal Coordination
- Cash Handling
- Site Visits
- Proposal Development
- Service Coordination
- Event Oversight
- Event Planning and Assistance
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Servsafe Food Protection Manager Certification, National Restaurant Association - 2019-2024
- Illinois State Seal of Biliteracy - Spanish, issued in 2017
Citizen of: The United States of America, The French Republic
Dual citizen of The United States of America and The French Republic. Holder of an Illinois State ID, American passport, French National Identity Card, and French passport.
Timeline
Program Assistant
CIEE Palma
2022.07 - 2022.08
Sales Specialist
Peoria Area Convention and Visitors Bureau
2022.05 - Current
Sales Assistant
Peoria Area Convention And Visitors Bureau
2021.10 - 2022.05
Sales Intern
Peoria Area Convention And Visitors Bureau
2021.02 - 2021.10
Administrative Intern
Hotel Caballero
2020.02 - 2020.06
Restaurant Support Administrator
Portillo’s Hot Dogs
2020.01 - 2021.01
Crew Member
Portillo's Hot Dogs
2017.10 - 2020.01
Bachelor of Arts - Hospitality Management, Spanish, International Studies
Bradley University
- Servsafe Food Protection Manager Certification, National Restaurant Association - 2019-2024
- Illinois State Seal of Biliteracy - Spanish, issued in 2017
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