Justine Griswold
Pittston,Maine
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Committee Clerk
Maine State Legislature
01.2023 - Current
- Communicated with project staff to coordinate committee-related activities.
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Proposed call and meeting agenda items to committee leadership.
- Coordinated, generated or created documents to distribute to committee.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operations Manager
Men's Wearhouse
03.2017 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, firing, and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Travel Coordinator
Self Employed
06.2021 - Current
- Verified and finalized arrangements to deliver smooth and efficient travel for clients.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Set up domestic and international flights.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Provided clients with literature outlining available services at destinations and transfer points.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
Numismatist
Capital City Coins & Currency
07.2020 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Business Management
University of Southern Maine
Portland, MESkills
- Multitasking and Time Management
- Travel Coordination
- Confidentiality and Data Protection
- Bill Tracking
- External Communications
- Bilingual in Spanish and English
- Social Media Updating
- Cash Drawer Management
Certification
- CPT - Certified Personal Trainer
Additional Information
I lived in a camper van for three months and traveled to 35 states in spring 2021.
Timeline
Committee Clerk
Maine State Legislature
01.2023 - Current
Travel Coordinator
Self Employed
06.2021 - Current
Numismatist
Capital City Coins & Currency
07.2020 - 01.2023
Operations Manager
Men's Wearhouse
03.2017 - 07.2020
Bachelor of Science - Business Management
University of Southern Maine
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