Justine Hawkins
Hesperia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Lift Operator
Mountain High Ski And Snowboard Resort
11.2022 - 04.2023
- Operated a variety of ski lifts.
- Helped guest load and unload safely onto ski lifts.
- Created and maintained snow ramps and other resort features.
- Provided physical assistance to guests as required.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Learned and enforced lift rules, policies and procedures.
- Built and established positive relationships with patrons, team members and supervisors.
Barista
Six Beans Coffee Co
07.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Food Prep/ Cook
Knock Out Pizza
11.2019 - 07.2021
- Cleaned and sanitized workplace and equipment to insure a healthy work environment.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Prepared cooking ingredients by washing and chopping vegetables, cutting meat, and other meal preparations.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
Shift Leader
Knock Out Pizza Round 2
10.2019 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Associate
Junk For Joy
04.2019 - 08.2019
- Assisted customers with questions regarding merchandise.
- Worked hands on with customers for costuming and timepieces.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
GED
2019
Sultana High School
Hesperia, CA2014
Skills
- Meeting Deadlines
- Complex Problem-Solving
- Excellent People Skills
- Multitasking Strengths
- Customer Service
- Teamwork and Collaboration
- Strategic Planning
- Cash Handling Accuracy
- Social Perceptiveness
- Time Management
- Listening Skills
Timeline
Lift Operator
Mountain High Ski And Snowboard Resort
11.2022 - 04.2023
Barista
Six Beans Coffee Co
07.2021 - 08.2022
Food Prep/ Cook
Knock Out Pizza
11.2019 - 07.2021
Shift Leader
Knock Out Pizza Round 2
10.2019 - 04.2020
Sales Associate
Junk For Joy
04.2019 - 08.2019
GED
Sultana High School
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