Justine Lenzie
Haverhill,MA
Summary
Results-driven Sales and Service Representative known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and upselling techniques. Excels in communication, problem-solving, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales & Service Representative
Baystate Pool Supplies
Stratham, New Hampshire
09.2024 - Current
- Provided customer service and sales support to customers over the phone.
- Assisted customers with product selection and order placement.
- Entered order data accurately into computer system, ensuring timely processing.
- Selected items from warehouse shelves for customer orders, maintaining order accuracy.
- Ensured accurate completion of paperwork associated with each order.
- Verified billing information for daily invoices, ensuring accuracy before submission.
Executive Assistant
Northeast Leak Detection and Pool Service
Manchester, NH
07.2016 - 09.2024
- Coordinated executive's calendar, prioritizing sensitive appointments to optimize time management.
- Processed invoices for payment, ensuring timely transactions through efficient use of accounting software.
- Managed office supplies inventory and ordered necessary materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled incoming calls and inquiries, providing prompt responses to customers and vendors to maintain communication flow.
- Answered questions from customers regarding products and services offered by the company.
Administrative Assistant
Imperial Pools Inc.
Amesbury, MA
03.2016 - 04.2022
- Acted as the commercial client point of contact for a high-volume pool supply store.
- Maintained daily contact with 20 clients, handling 50-100 calls and 20 emails to ensure effective communication.
- Developed professional relationships with clients in order to retain business and ensure client satisfaction.
- Provided clients with accurate information in regards to services offered and products provided.
- Managed detailed records of client interactions, processing customer orders and transactions to support operational efficiency.
- Assisted with placement of orders, refunds, or exchanges.
- Answered questions about warranties or terms of sale.
- Contacted customers via phone and email to confirm deliveries and communicate instruction on behalf of office management.
- Fostered customer confidence by actively listening to concerns and providing tailored feedback.
- Escalated customer concerns, store issues and inventory requirements to management.
- Screened visitors and calls to minimize disruption for office personnel.
- Managed pool inventory and supply logistics.
Assistant General Manager
Papa Gino's Pizzeria
Andover, MA
- Oversaw operations, including cost analysis, inventory management, purchasing, staff recruitment, training area certifications, and annual employee evaluations, ensuring alignment with business objectives.
- Recruited, hired, trained, developed and supervised team of twenty employees.
- Disciplined staff to maintain compliance with service standards, delivering professional service that supports business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Created detailed team schedules to optimize coverage and accommodate employee availability. based on coverage requirements and employee availability.
- Managed store cash intake with accuracy and prepared daily bank deposits, ensuring financial integrity.
Education
High School Diploma -
Haverhill High School
Haverhill, MASkills
- Microsoft Office Applications
- Inventory
- Customer Service
- Administrative Support
- Conflict and dispute resolution
- Cash Handling
- Purchase orders
- Route management
- Employee Supervision
- Time management skills
- Hiring
- Human Resources
- Employee Evaluation
- Budgeting
- Office Management
- Purchasing
- Data Entry Documentation
- Excel Spreadsheets
- Sensitive Material Handling
- Cash Deposit Preparation
- Technologically Savvy
- Verbal and Written Communication
- Professional and Courteous
- Document and File Management
- Multitasking and Time Management
- Strong Organizational Skills
- Microsoft Office Suite
- Multi-Line Telephone Systems
- Store Management Experience
- Logistics
- Employee Orientation
- Interviewing
Timeline
Sales & Service Representative
Baystate Pool Supplies
09.2024 - Current
Executive Assistant
Northeast Leak Detection and Pool Service
07.2016 - 09.2024
Administrative Assistant
Imperial Pools Inc.
03.2016 - 04.2022
Assistant General Manager
Papa Gino's Pizzeria
High School Diploma -
Haverhill High School