Justine Montanez
Summary
Motivated criminal justice professional with a strong understanding of the criminal justice system and state and federal laws. Proficient in criminal response procedures, ordinances, and policies. Computer-savvy, adaptable, and decisive, with a proven ability to remain calm and effective in high-pressure situations. Strong communicator with a commitment to public safety and offender rehabilitation.
Overview
11
11
years of professional experience
Work History
Emergency Management Operations Assistant
El Paso Fire Department
El Paso, TX
05.2023 - Current
- Assess risks and vulnerabilities to regional hazards and develop strategies to eliminate or reduce risk to life and property.
- Strong partnership with local, state, federal, nonprofit and private agencies to address hazards.
- During large-scale emergencies or disasters, activates the Emergency Operation Center (EOC),
- Completed daily logs for management review.
- Prioritized the safety and well-being of all community members by fostering a proactive, risk-based approach to emergency management.
- Partnered closely with other departments to ensure timely sharing of pertinent information related to area security or emergency management.
- Collaborated with local government agencies to develop comprehensive emergency management plans, improving overall community resilience.
Assistant Probation Officer
Nebraska State Probation
Gering, NE
02.2023 - 05.2023
- Managed caseloads efficiently by prioritizing tasks according to urgency and importance.
- Developed case reports detailing inmate history.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Determined appropriate supervision levels by conducting risk and needs assessments.
Highway Emergency Response Dispatcher
Serco- TXDOT
El Paso, Texas
05.2020 - 12.2022
- Support all emergency special events such as weather events, political rallies and any other high volume traffic incidents.
- Communicate and Dispatch MAP units via radio, landline, or phone using protocol.
- Traffic and roadway monitoring, event management and incident response coordination,
- Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, hazardous or non-hazardous spills on the roadway.
- Use GPS enabled software to monitor the location of Motorist Assistance Patrol vehicles, directing resources to where they are needed.
- Provide clear and accurate information to Law enforcement, EMS, FD or other agencies.
- Receive information from law enforcement and other agencies reporting damage to transportation systems, collisions and other traffic hazards.
911 Communications Specialist
New Mexico Department of Public Safety
Las Cruces, NM
02.2018 - 01.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Sales Associate
GAP
Canutillo, TX
07.2013 - 06.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Social & Criminal Justice
University of Arizona
Tucson, AZ05-2025
High School Diploma -
Chaparral High School
Chaparral, NM05-2013
Skills
- Operational reporting
- Drug testing
- Time management
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Intake procedures
- Public safety
Languages
Spanish
Limited Working
Timeline
Emergency Management Operations Assistant
El Paso Fire Department
05.2023 - Current
Assistant Probation Officer
Nebraska State Probation
02.2023 - 05.2023
Highway Emergency Response Dispatcher
Serco- TXDOT
05.2020 - 12.2022
911 Communications Specialist
New Mexico Department of Public Safety
02.2018 - 01.2019
Sales Associate
GAP
07.2013 - 06.2015
Bachelor of Arts - Social & Criminal Justice
University of Arizona
High School Diploma -
Chaparral High School