Justine Montanez
Summary
Motivated criminal justice professional with a strong understanding of the criminal justice system and state and federal laws. Proficient in criminal response procedures, ordinances, and policies. Computer-savvy, adaptable, and decisive, with a proven ability to remain calm and effective in high-pressure situations. Strong communicator with a commitment to public safety and offender rehabilitation.
Overview
11
11
years of professional experience
Work History
Emergency Management Operations Assistant
El Paso Fire Department
05.2023 - Current
- Assess risks and vulnerabilities to regional hazards and develop strategies to eliminate or reduce risk to life and property.
- Strong partnership with local, state, federal, nonprofit and private agencies to address hazards.
- During large-scale emergencies or disasters, activates the Emergency Operation Center (EOC),
- Completed daily logs for management review.
- Prioritized the safety and well-being of all community members by fostering a proactive, risk-based approach to emergency management.
- Partnered closely with other departments to ensure timely sharing of pertinent information related to area security or emergency management.
- Collaborated with local government agencies to develop comprehensive emergency management plans, improving overall community resilience.
Assistant Probation Officer
Nebraska State Probation
02.2023 - 05.2023
- Managed caseloads efficiently by prioritizing tasks according to urgency and importance.
- Developed case reports detailing inmate history.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Determined appropriate supervision levels by conducting risk and needs assessments.
Highway Emergency Response Dispatcher
Serco- TXDOT
05.2020 - 12.2022
- Support all emergency special events such as weather events, political rallies and any other high volume traffic incidents.
- Communicate and Dispatch MAP units via radio, landline, or phone using protocol.
- Traffic and roadway monitoring, event management and incident response coordination,
- Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, hazardous or non-hazardous spills on the roadway.
- Use GPS enabled software to monitor the location of Motorist Assistance Patrol vehicles, directing resources to where they are needed.
- Provide clear and accurate information to Law enforcement, EMS, FD or other agencies.
- Receive information from law enforcement and other agencies reporting damage to transportation systems, collisions and other traffic hazards.
911 Communications Specialist
New Mexico Department of Public Safety
02.2018 - 01.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Sales Associate
GAP
07.2013 - 06.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Social & Criminal Justice
University of Arizona
Tucson, AZ05-2025
High School Diploma -
Chaparral High School
Chaparral, NM05-2013
Skills
- Operational reporting
- Drug testing
- Time management
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- Intake procedures
- Public safety
Languages
Spanish
Limited Working
Timeline
Emergency Management Operations Assistant
El Paso Fire Department
05.2023 - Current
Assistant Probation Officer
Nebraska State Probation
02.2023 - 05.2023
Highway Emergency Response Dispatcher
Serco- TXDOT
05.2020 - 12.2022
911 Communications Specialist
New Mexico Department of Public Safety
02.2018 - 01.2019
Sales Associate
GAP
07.2013 - 06.2015
Bachelor of Arts - Social & Criminal Justice
University of Arizona
High School Diploma -
Chaparral High School
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