Justine Pardo
San Antonio,USA
Summary
Experienced healthcare professional specializing in patient care coordination and administrative functions. Skilled in treatment plan management, scheduling, and enhancing patient communication. Committed to teamwork and adaptability in dynamic environments. Known for reliability, problem-solving abilities, and strong interpersonal relations.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Imagine Dental
08.2025 - 05.2026
- Facilitated patient understanding of treatment options and financial responsibilities for care.
- Delivered exceptional customer service to cultivate a welcoming atmosphere for patients and families.
- Communicated with insurance companies to verify coverage and secure authorizations for medical treatments.
Dental Treatment Coordinator
My Hometown Dentist
05.2024 - 02.2025
- Greeted visitors and patients to assess needs, check appointments, and provide directions.
- Performed administrative tasks including filing, copying, and faxing documents.
- Collaborated with dentists to develop customized treatment plans for each patient.
- Executed accounts receivable duties by invoicing patients promptly and tracking outstanding balances.
- Maintained organized office logistics through file organization and payment collection.
- Worked with team members to ensure a well-stocked inventory of dental supplies.
- Kept reception area clean and welcoming to enhance overall patient experience.
Dental Receptionist
Smile kings dental and orthodontist
12.2020 - 05.2024
- Greeted patients and scheduled appointments promptly while verifying insurance information.
- Answered patient inquiries regarding insurance plans and treatment benefits.
- Verified insurance coverage for treatment procedures and processed co-payments accurately.
- Transmitted documents to doctor offices, pharmacies, and patients via fax, email, and telephone.
- Operated dental office software to manage patient records confidentially.
- Consistently delivered exceptional customer service to enhance patient satisfaction.
Marketing Manager
Avion Dental
07.2016 - 08.2020
- Generated monthly performance metrics and analytical reports to track progress.
- Collaborated with team members to execute marketing strategies aligned with organizational priorities.
- Trained new employees on equipment usage, office procedures, and customer service standards.
- Developed strategies that increased patient volume through targeted marketing campaigns and community outreach initiatives.
Education
High School Diploma - undefined
Southside High School
San Antonio, TX05.2015
Skills
- Administrative management
- Care coordination
- Organizational proficiency
- Financial advisory
- Treatment strategy
- Task prioritization
Timeline
Treatment Coordinator
Imagine Dental
08.2025 - 05.2026
Dental Treatment Coordinator
My Hometown Dentist
05.2024 - 02.2025
Dental Receptionist
Smile kings dental and orthodontist
12.2020 - 05.2024
Marketing Manager
Avion Dental
07.2016 - 08.2020
High School Diploma - undefined
Southside High School