Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Work Authorization - Authorized Countries
Timeline
Generic

Justine Perez

Studio City,CA

Summary

Highly skilled Senior Office Administrator with background in managing office operations, coordinating administrative activities and improving efficiency. Strengths include superb organizational skills, strong leadership abilities and proficient use of office management software. Demonstrated history of developing innovative solutions for streamlining office processes and enhancing productivity. Previous impact includes successful implementation of new administrative procedures that improved operational efficiency.

Overview

17
17
years of professional experience

Work History

Senior Office Administrator

FedEx Ground
Phoenix, AZ
03.2017 - 05.2024
  • Distributed daily and weekly reports to senior managers across all Desert FedEx Ground stations.
  • Ensured timely response to all complaints.
  • Ensured daily and weekly shipment data accuracy through spreadsheet management.
  • Organized virtual meetings through WebEx and zoom platforms
  • Facilitated planning of meetings and calls for senior managers with direction from District Managing Director Assistant.
  • Oversaw restocking and inventory of office supplies.
  • Developed and implemented new administrative systems, such as record keeping and filing.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Filtered emails based on importance and escalated issues to leadership.
  • Coordinated with vendors to obtain supplies or services needed by the office.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed office operations and procedures to ensure organizational effectiveness and efficiency.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.

Corporate Events Assistant/Administrative Assistant

Tullett Prebon
New York, NY
07.2013 - 07.2015
  • Welcomed guests to Conference Rooms for scheduled Meetings.
  • Collaborated with Manager overseeing corporate events.
  • Coordinated comprehensive travel itineraries for Brokers visiting clients internationally, ensuring seamless trips across the United States, Europe, and Brazil.
  • Arranged travel itineraries using American Express booking tool and Altour Travel
  • Assumed managerial duties in absence of Manager, handling event ticket bookings including Broadway shows, sporting events, golf tee times, and more
  • Processed approximately 60 calls daily, including internal broker communications and external inquiries.
  • Established partnerships to secure company discount packages at hotels such as Hilton, Best Western, and Andaz.
  • Streamlined process of incorporating new broker profiles on American Express Travel platform.
  • Prepared conference rooms for business and executive meetings.

Receptionist

Swisspost Solutions/Cambridge/Alliance Bernstein
New York, New York
11.2010 - 07.2013
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Coordinated and executed tasks for outside mailings for Brokers and teams.
  • Documented each day's guest entries in log book.
  • Compiled and dispatched weekly activity summaries to the Manager.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Passenger Service Agent

Air France Airlines
Jamaica, NY
07.2007 - 10.2010
  • Facilitated check-in processes and managed gate operations efficiently.
  • Managed baggage office operations for the majority of tenure.
  • Facilitated resolution of lost baggage issues, ensuring passenger satisfaction.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Processed ticket refunds for cancelled or delayed flights.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Tracked lost items belonging to passengers and coordinated delivery when found.

Education

Business Management -

Baruch College
New York, New York
01.2007

Associates in Business Management -

LaGuardia Community College
Queens, New York
01.2006

Cathedral High School -

Cathedral High School
New York, New York
01.2004

Skills

  • Office management
  • Inventory control
  • Meeting coordination
  • Travel arrangements
  • Customer service
  • Vendor negotiation
  • Record keeping
  • Employee training
  • Effective communication
  • Time management
  • Adaptability
  • Telephone reception
  • File maintenance
  • Reliability
  • Organizational skills
  • Administrative procedures
  • Administrative management
  • MS office suite
  • Expense reporting
  • Inbound phone call handling
  • Event coordination

Languages

English, Fluent

Personal Information

Title: Administrative Assistant

Work Authorization - Authorized Countries

United States

Timeline

Senior Office Administrator

FedEx Ground
03.2017 - 05.2024

Corporate Events Assistant/Administrative Assistant

Tullett Prebon
07.2013 - 07.2015

Receptionist

Swisspost Solutions/Cambridge/Alliance Bernstein
11.2010 - 07.2013

Passenger Service Agent

Air France Airlines
07.2007 - 10.2010

Business Management -

Baruch College

Associates in Business Management -

LaGuardia Community College

Cathedral High School -

Cathedral High School

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