Justine Petnuch
Matthews,NC
Summary
Astute Loan Processor bringing 20 years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Knowledgeable about the current loan market. Proficient time manager and collaborative team player trained in loan and underwriting processes. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
19
19
years of professional experience
Work History
Senior Mortgage Loan Processor
Wyndham Capital Mortgage, Inc
Charlotte, NC
04.2015 - 07.2022
- Circle of Excellence award winner for 14 consecutive quarters from 2019 through 2022. This entailed cumulative calculation of customer survey scores, turn times, productivity, and total loans funded per month. Required to be within top 10 loan processors and customer survey scores to be 4.8 or higher (out of 5) to receive said award.
- Consistently requested by Executive Team to pilot new processes and provide feedback for profitability of new systems prior to implementation.
- Requested by Executive Team to train and mentor Loan Processors on organizational skills, call etiquette, and overall expectations of being an award winning processor.
Loan Processor
Gateway Funding
Charlotte, NC
03.2010 - 04.2015
- Top five producer for all five years.
- Review and verify borrowers’ income, credit, property appraisals and title insurance information
- Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Coordinated effectively with title companies to ensure smooth closings
Regional Account Analyst
LendingTree, LLC
Charlotte, NC
04.2004 - 04.2008
- Skilled at consulting with clients to determine and analyze growth potential and developing strategic solutions to maximize revenue.
- Relationship building expertise that builds and retains client base.
- Proven leadership and team-building skills coupled with ability to lead Regional Vice Presidents in managing top 75 revenue producing customer relationships.
- Stipulate rational benefits to partners in field in order to expand sales and overcome objections by clients., Skilled at consulting with clients to determine and analyze growth potential and developing strategic solutions to maximize revenue
Small Business Banker
Wachovia Bank, N.A
Charlotte, NC
04.2001 - 04.2004
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
Education
Bachelor of Arts -
Edinboro University of Pennsylvania
Edinboro, PASkills
- Customer Communication Expert
- Government Lending (including FHA and VA and new construction)
- Conventional Lending
- JUMBO Lending
- Underwriting Regulations
- Data Integrity
- Encompass Software
- Documentation review (including, but not limited to, all types of assets, divorce decrees, deeds, title, closing documentation, escrow calculation, credit reports, insurance, income, taxes, desktop underwriting engines, business tax returns)
References
Jeff Douglas: CEO, Wyndham Capital Mortgage; Email: jeff.douglas@wyndhamcapital.com Office: 704.369.2608
Shawan Russell: Director of Processing, Closing and Post Closing; Email: shawan.russell@wyndhamcapital.com Office: 704.912.1705
Additional references available upon request.
Timeline
Senior Mortgage Loan Processor
Wyndham Capital Mortgage, Inc
04.2015 - 07.2022
Loan Processor
Gateway Funding
03.2010 - 04.2015
Regional Account Analyst
LendingTree, LLC
04.2004 - 04.2008
Small Business Banker
Wachovia Bank, N.A
04.2001 - 04.2004
Bachelor of Arts -
Edinboro University of Pennsylvania
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