MISHEA TURNER
Covington
Summary
Dynamic professional with extensive experience in customer service and operations, notably at GAT Airline Ground Support. Proven ability to lead teams and enhance efficiency through effective baggage handling and cargo organization. Recognized for adaptability and professionalism, consistently achieving high levels of client satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Ramp Agent
GAT Airline Ground Support
Atlanta
04.2025 - Current
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Organized cargo in designated areas for efficient handling and transport.
- Communicated with flight crews regarding baggage and cargo status updates.
- Collaborated with team members to ensure timely aircraft turnaround.
- Maintained cleanliness and organization of ramp area to enhance safety standards.
Senior Stylist
Shaeshaper and Beauty Bar
Conyers
11.2020 - Current
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon's reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
Amazon Warehouse Associate
Amazon
Fort Lauderdale
05.2016 - 10.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
CNA - Certified Nursing Assistant
NSPIRE HEALTH CARE-Sunrise
Fort Lauderdale
04.2013 - 02.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Global Gate Services
Montego Bay
02.2011 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ruseas High
Montego Bay, Jamaica08.2006
Skills
- Team leadership
- Adaptable to change
- Fashion trend awareness
- Professionalism and etiquette
- Self Starter
- Excel and Word proficient
- Baggage handling
- Cargo organization
- Equipment operation
- Safety compliance
- Aircraft turnaround
- Inventory management
Timeline
Ramp Agent
GAT Airline Ground Support
04.2025 - Current
Senior Stylist
Shaeshaper and Beauty Bar
11.2020 - Current
Amazon Warehouse Associate
Amazon
05.2016 - 10.2020
CNA - Certified Nursing Assistant
NSPIRE HEALTH CARE-Sunrise
04.2013 - 02.2016
Customer Service Representative
Global Gate Services
02.2011 - 03.2013
High School Diploma -
Ruseas High