Justine Potter
Newnan,GA
Summary
Sales and customer service professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Complex Claims Specialist
State Farm Insurance
Dunwoody, GA
10.2025 - Current
- Successfully obtained All-Lines Adjusters License through the State of Florida and worked as a claims adjuster for over 10 states.
- Analyzed claims for accuracy and compliance with company policies and state regulations.
- Collaborated with clients to gather necessary documentation and resolve discrepancies promptly.
- Reviewed complex claims, ensuring thorough investigation and timely communication with stakeholders.
- Developed comprehensive reports on claim trends to inform strategic decision-making within the department.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Managed portfolio of high-value claims, ensuring meticulous attention to detail and adherence to policy terms.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
GS1 Data Entry Specialist
Exela Technologies
Forest Park, GA
11.2020 - 07.2025
- Managed multiple computer systems to identify and index sensitive documents for veterans, ensuring data accuracy and adherence to compliance standards.
- Maintained a high level of productivity, consistently exceeding images per hour goals while meeting stringent quality standards.
- Demonstrated exceptional problem-solving and efficiency in a high-pressure, fast-paced environment, driving performance as the top producer at the Forest Park branch.
- Worked both independently and as part of a collaborative team to achieve operational objectives and streamline processes.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Customer Care Center Sales Representative
StateFarm Insurance
04.2016 - 07.2017
- Sold and managed a portfolio of auto, fire, renters, and personal articles insurance policies to new and existing customers, ensuring personalized service and product solutions.
- Achieved and exceeded sales goals while maintaining a focus on customer satisfaction, leading to high levels of retention and engagement.
- Successfully obtained a Property & Casualty insurance license in Georgia and 9 other states, demonstrating a high level of industry knowledge and adaptability.
- Utilized advanced software systems to assess client needs and provide tailored product offerings, ensuring compliance with regulatory standards.
Outreach Specialist
Early Learning Coalition of Escambia County
03.2013 - 12.2015
- Coordinated and implemented community outreach initiatives, including a successful literacy program that provided free books to over 10,000 children.
- Developed and delivered professional development workshops for early childhood educators, improving program outcomes and enhancing staff competency.
- Managed a caseload of early childhood education centers, conducting semi-annual quality reviews and ensuring compliance with state and federal regulations.
- Wrote press releases, grant proposals, and presentations to support funding initiatives and promote the organization’s mission.
Education
Bachelor of Arts - Psychology
University of West Florida
08.2011
High School Diploma - undefined
West Florida High School of Advanced Technology
05.2005
Skills
- Operations Management: Skilled in overseeing day-to-day operations, optimizing workflows, and ensuring team collaboration to meet organizational objectives
- Leadership & Team Management: Proven ability to lead teams, build rapport with staff, and create a positive working environment
- Customer Service Excellence: Strong focus on client satisfaction, problem-solving, relationship-building, excellent sales techniques, product and service and knowledge, and ability to efficiently assess customer needs
- Data Management & Compliance: Expertise in managing sensitive information and adhering to strict compliance standards
- Technology Proficiency: Advanced skills in Microsoft Office Suite (Word, PowerPoint, Excel, Publisher) and strong data entry abilities (103 WPM)
- Time Management: Ability to juggle multiple priorities and meet deadlines while maintaining a high level of attention to detail
- Communication: Strong verbal and written communication skills with a proven ability to interact effectively with diverse stakeholders
Certification
All-Lines Adjusters License (Florida)
Timeline
Complex Claims Specialist
State Farm Insurance
10.2025 - Current
GS1 Data Entry Specialist
Exela Technologies
11.2020 - 07.2025
Customer Care Center Sales Representative
StateFarm Insurance
04.2016 - 07.2017
Outreach Specialist
Early Learning Coalition of Escambia County
03.2013 - 12.2015
High School Diploma - undefined
West Florida High School of Advanced Technology
Bachelor of Arts - Psychology
University of West Florida
COMMUNITY ENGAGEMENT
AmeriCorps Volunteer: Contributed over 1,500 hours of service to local organizations, demonstrating a commitment to community betterment., Pensacola Children’s Chorus & United Way Volunteer: Engaged in various projects to improve local communities, including organizing literacy programs and emergency preparedness initiatives., Pensacola Young Professionals: Networked with community partners and media outlets, developing leadership skills and contributing to local civic and cultural activities.
ADDITIONAL INFORMATION
- Highly adaptable and capable of working under pressure in fast-paced environments.
- Known for taking initiative and consistently exceeding expectations in operational and client-facing roles.