Justine Proctor
Charlotte,NC
Summary
Dynamic and results-driven Service Manager with a proven track record at Olive Garden, excelling in budget control and team leadership. Expert in fostering relationships and enhancing customer satisfaction through effective staff training and development. Committed to operational excellence and driving performance improvements in fast-paced environments.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager 2
HMSHost
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
The Village Restaurant
10.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Service Manager
Fresh Chef Kitchen
06.2022 - 10.2023
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Service Manager
Olive Garden
10.2018 - 08.2023
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than 60 team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Education
High School Diploma -
Ashbrook High School
Gastonia, NCSkills
- Decision-making
- Time management
- Team leadership
- Customer service
- Relationship building
- Staff training and development
- Operations management
- Staff management
- Schedule preparation
- Complex Problem-solving
- Policy implementation
- Budget control
- Staff development
Timeline
Manager 2
HMSHost
06.2024 - Current
Server
The Village Restaurant
10.2023 - 04.2024
Service Manager
Fresh Chef Kitchen
06.2022 - 10.2023
Service Manager
Olive Garden
10.2018 - 08.2023
High School Diploma -
Ashbrook High School