Justine Rodriguez
Riverview,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
11
11
years of professional experience
Work History
Cashier/Digital Shopper
Walmart
Brandon , FL
12.2016 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
- Provided assistance with product selection, demonstrating knowledge of available items, prices and related services.
- Organized backroom storage area for easy access to merchandise when needed.
- Shopped orders that are assigned to us on the TC equipment.
- Made sure what is being shopped for our customers is of great quality standards to Walmarts policy.
Cashier/Baby Registry Consultant
Buy Buy Baby
Brandon, FL
11.2015 - 12.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Helped expecting parents to create a registry list for what they need for when baby comes, where their friends and families can easily see what's needed for baby.
Sales/Retail Sales Associate Cashier
Forever 21
Brandon , FL
04.2013 - 10.2015
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
Education
High School Diploma -
Roosevelt High School
The Bronx, NY06-2007
Some College (No Degree) - Graphic Design And Animation
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Payment Collection
- Customer Assistance
- POS Systems
- Cash Handling
- ID Verification
- Returns processing
- Ordering and stocking
- Retail Merchandising
- Dispensing customer orders
- Checking customers in for pickup
- Prepping and staging orders
- Order Picking
- Stock control
- Loading and unloading
- Customer Service
- Order Verification
- Package scanning
Timeline
Cashier/Digital Shopper
Walmart
12.2016 - 11.2023
Cashier/Baby Registry Consultant
Buy Buy Baby
11.2015 - 12.2016
Sales/Retail Sales Associate Cashier
Forever 21
04.2013 - 10.2015
High School Diploma -
Roosevelt High School
Some College (No Degree) - Graphic Design And Animation
Bronx Community College of The City University of New York